It Application Support Analyst
Getting the chance to transfer home I took up the Auckland IT Client Services Lead position.While Deutsche Bank was going through the external vendor contract termination (part of the intellectual property repatriation program) my primary focus was on Monday market open stability. APAC Team Lead of Foreign Exchange Spot Production Support.Key Achievements:• Developed Standard Operating Procedures for the global Foreign Exchange support team• Reconfigured the FX SPOT application monitoring into a useable state• Analysed and developed a troubleshooting guide which gave the Business Client Service teams the ability to resolve a greater number of client issues within faster timeframes and without escalation