Collaborated cross-functionally with go-to-market teams to drive product marketing, networking, customer adoption, and industry insights. Worked closely with the product team to reshape the roadmap, refine positioning statements, and gather product feedback. Engaged customers through advisory boards and played a key role in organizational change management initiatives at customers. Led outbound legal and commercial negotiations, acting as the company's advocate. Represented the company at industry events, conferences, and with analysts, showcasing its value. Provided valuable ‘big company’ insights to the C-suite.- Utilized in-depth knowledge of procurement technology to drive results- Demonstrated a strong history of effectively leading and fostering high-performance teams- Proficient in organizational development, personnel management, budgeting, resource development, and strategic planning- Excelled in collaboration, particularly with a dynamic leadership teamNotable Achievements: - Drove YoY growth of 200% by employing consultative peer-to-peer networking, a focused approach to customer KPIs, and thought leadership. - Elevated market share by 25% by strategically positioning the product using insights, industry awards, and input from the customer advisory board. - Enhanced contract cycle-time efficiency by overseeing customer commercial and legal teams, resulting in a 40% improvement in first-time-to-value metrics.

Partnered seamlessly across all business divisions to provide an exceptional corporate services experience, catering to real estate and facilities, distribution, physical security, occupational safety, and procurement needs. This effort was undertaken for a prominent healthcare organization with an $8 billion revenue, a workforce of over 7,000 employees, and a staggering 1 million square feet of class A distribution and light manufacturing space.- Led a diverse, geographically dispersed team of 100 individuals, overseeing an annual operating budget of approximately $50 million. - Directed the supply chain, sourcing, and procurement functions, managing a spend portfolio of over $1 billion per year. - Played a vital role in the new product introduction of a class 2 medical device startup, where I supervised supply chain-related operations.Key Achievements: - Consistently achieved over 17% YoY cost reduction across all spending categories, spanning both direct and indirect expenses.- Successfully achieved a 40% cost reduction on a $50 million+ operating budget during the challenges posed by the 2021 pandemic. - Recognized with the Everest Group Pinnacle Award for showcasing the most innovative and world-class operational practices.

Engaged across various customer-facing teams to provide an unparalleled customer service experience, catering to diverse set of client needs. This role was within a dynamic, multi-billion SaaS organization with a robust, global customer base, ensuring positive outcomes for all stakeholders.Highlights:- Managed a skilled team of T1, T2 and Dev customer service representatives, fostering a collaborative environment and overseeing daily operations of our BPO operations to guarantee exceptional service delivery.- Led efforts to streamline customer support process based on optimal operating model to insource responsibilities without disrupting overall customer experience. Key achievements:- Received my Customer for Life (CFL) ‘MBA’ from Salesforce.com, the company that originally defined SaaS customer success- Spearheaded transformation of the Customer for Life (CFL) support operating model across three global partners and 5,000+ CFL agents- Managed annual operating budget of approx. $50M for Tier 1, 2, and Dev support- Elevated program results achieving a higher NPS score based on improving the underlying KPIs while driving greater accountability and lowering operating costs by 20% through open BPO collaboration and gamification.

Led global source-to-settle and travel-to-expense transformation, building a trusted advisory role from scratch at a hyper-growth organization. Bifurcated roles/responsibilities executing on an operating model to place transactional functions with BPO partner in Manila. Strategic team retained and distributed globally. $2B + in spend under management across all spend categories, ranging from IT, marketing, all services and sundry items. Total team was approx. 100 team members.Tasked with driving thought leadership in the following domains: - Strategic Sourcing - Collaborated extensively with company-wide business leaders to assess opportunities for optimizing spending across all categories, achieving various desired outcomes such as savings, ESG goals, compliance, and risk mitigation.- Business Process Outsourcing - Orchestrated organizational readiness for change, leading transformation efforts. Reengineered the global strategic supplier program, with a focus on the largest or most critical suppliers. - Integrated Solutions and Innovation - Drew upon local expertise, industry trends, and best practices to translate strategy into actionable standards for all indirect procurement categories. Ensured a balanced approach in purchasing and contractual processes with suppliers, capitalizing on global scale for advantageous outcomes. - Supplier Management - Employed a global perspective to minimize expenditure and maximize supplier influence. Set performance benchmarks and expectations for select suppliers, taking charge of supplier performance operational reviews.Key achievements:- Transformed the global source-to-settle and travel-to-expense functions to support the organization’s 30%+ YoY hyper-growth - YoY savings ranged from 15 to 20%- Executed on BPO shared services model within cost objectives and timeline

Led source-to-settle and travel-to-expense teams of 300+ members, distributed globally with transactional responsibilities bifurcated and placed in global finance center and strategic resources in region. $3B + in spend under management across all spend categories, ranging from IT, marketing, all services and sundry items. Annual operating budget was $25M+.Tasked with driving thought leadership in the following domains: - Strategic Sourcing - Collaborated extensively with company-wide business leaders to assess opportunities for optimizing spending across all categories, achieving various desired outcomes such as savings, ESG goals, compliance, and risk mitigation.- Business Process In-sourcing - Orchestrated organizational readiness for change, leading transformation efforts. Reengineered the global strategic supplier program, with a focus on the largest or most critical suppliers.- Integrated Solutions and Innovation - Drew upon local expertise, industry trends, and best practices to translate strategy into actionable standards for all indirect procurement categories. Ensured a balanced approach in purchasing and contractual processes with suppliers, capitalizing on global scale for advantageous outcomes.- Supplier Management - Employed a global perspective to minimize expenditure and maximize supplier influence. Set performance benchmarks and expectations for select suppliers, taking charge of supplier performance operational reviews.Key achievements:- Managed $3B+/annum across all spend categories delivering more than $400m/year in total savings- 40+ M&A acquisitions integrated, meeting or exceeding expected procurement synergies - Provided a global single source-to-settle and travel-to-expense, same technology, policy, and process