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IT STRATEGY LEADERGlobal leader experienced in building teams and developing long-term relationships to achieve business metrics and revenue growth. Internally driven to raise the bar for continued improvement and identifying business growth opportunities that are linked to company strategy. Collaborates with cross-functional teams for operational efficiency and business improvement. Motivated by happy customers and enjoys celebrating team successes. Areas of knowledge include: • Global Support and Delivery• Building Customer Relations• Strategic Planning and Implementation• Team Building, Leadership• P-L Management• Field Service Operations• Mergers and Acquisitions • Performance Management• Data Center Operations• Customer Success• Help Desk / Call Center• International Business• Vendor and Partner Management• Managed and Professional Services
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Chief Executive OfficerItcs-Webclock Oct 2024 - PresentDebary, Florida, Us -
Chief Operating OfficerItcs-Webclock Jun 2021 - Nov 2024Debary, Florida, Us
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Co-FounderGwt Technologies, Inc. Apr 2020 - Nov 2024
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Director - Professional ServicesDell Emc Apr 2017 - Apr 2020Round Rock, Texas, UsResponsibilities include: Managing a $50 Million P&L, as well as the PMO and technical teams for all Professional Services in Western Division: Delivery Excellence, driving metrics and Customer Satisfaction for +4000 Dell / EMC accounts. Leading an organization of +70 on-shore employees, including 5 managers, and +40 off-shore employees. Job requirements include in-depth product knowledge, meeting with C-Level executives to discuss ongoing or new projects and executing on customer strategies.Key contributions:• Increased bookings and revenue for West Division year over year.• Increased staff to meet growing demand for $50 Million Professional Services business.• Formed cross-functional teams to better align the division to all business units.• Increased customer satisfaction through use of follow-up surveys, proactive communications.• Implemented measurements to reduce expense.• Focused organization on Customers and People. -
Global DirectorDell Emc Dec 2014 - Apr 2017Round Rock, Texas, UsResponsibilities included: Management of Consulting teams, Development teams, Project Managers and Implementation staff at the Utah Center of Excellence (CoE), and Buenos Aires, Argentina. Responsible for overall staff utilization, revenue and delivery of billable engagements for DELL / EMC products and services. Represented Utah at the global level by attending / participating in strategic meetings. Collaborated with peer global leaders to execute a seamless delivery model.
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Global Practice DirectorDell Emc Nov 2010 - Dec 2014Round Rock, Texas, UsResponsibilities included overall strategic direction for a Blended Model (off-shore / on-shore). Collaborated globally with field leadership to ensure the model provided capacity and capability to drive down overall cost while maintaining quality. Established offices in India, Egypt, China, Argentina and Russia. Reported to President of the Business Unit and presented model results to Sr. Executives and Sr. Leaders. Provided strategic direction to ensure field expectations were being met. Grew this offering to over 1,000 employees worldwide.
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Various Leadership RolesDell Emc Apr 1999 - Nov 2010Round Rock, Texas, UsProgressed through positions of increasing responsibility including PMO, Sr. Project Manager, Practice Manager, Divisional Field Manager, Pre-Sales Manager, Program Manager, Operations, and Sr. Delivery Manager.
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Director Of Information TechnologyNetwork Communications Dec 1996 - Apr 1999Norcross, Ga, UsResponsibilities included the overall strategic direction and business contribution for a National Printing and Publishing Firm. Lead 50+ technical resources for internal and external systems including network infrastructure, help desk, call center, NT, UNIX (Sun and HP-UX), Macs, and Windows clients. Responsible for budgeting and resource management for projects and implementation into the production environment, as well as M&A for this growing company. -
Information Technology ManagerAlltel Aug 1988 - Nov 1996Little Rock, Ar, UsProgressed through positions of increasing responsibility including Software Engineer, PMO Leader, and Information Technology Manager. Responsibilities included providing Data Center Operations for +700 employees in multiple locations.
Greg Thompson Skills
Greg Thompson Education Details
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IhccComputer Science -
University Of Northern IowaBusiness
Frequently Asked Questions about Greg Thompson
What company does Greg Thompson work for?
Greg Thompson works for Itcs-Webclock
What is Greg Thompson's role at the current company?
Greg Thompson's current role is CEO @ ITCS-Webclock.
What is Greg Thompson's email address?
Greg Thompson's email address is th****@****emc.com
What is Greg Thompson's direct phone number?
Greg Thompson's direct phone number is +150849*****
What schools did Greg Thompson attend?
Greg Thompson attended Ihcc, University Of Northern Iowa.
What skills is Greg Thompson known for?
Greg Thompson has skills like Customer Management, Professional Services, Cloud Computing, Enterprise Software, Program Management, Storage, Data Center, Cross Functional Team Leadership, Saas, It Outsourcing, Pmp, Integration.
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