Customer Domain Lead, Network Operations Process Systems And Support
Denver, Colorado, Us
Led customer management group for the Network Operations Process and Systems Support group. Pioneered alarm correlation, suppression, customer notifications, circuit hierarchies, and Operations tools.Developed REST APIs using Node/Express and Redis to easily traverse Metasolv network inventory information. These APIs became the backbone of many next-generation network discovery and troubleshooting tools.Designed system architecture for alarm capture, triage, and resolution.Technologies used: Netcool, Perl, PHP, telecom, TL/1, SNMP, Node.js, Redis, MongoDB, Resolve, REST, Node.js, Express, Salesforce API (SOSL/SOQL)