Greg Thrasher Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

- Sophos firewall, endpoint, and mobile protection deployment and administration- Veeam Backup and Replication deployment and administration- Developed and implemented the firm’s disaster recovery strategy utilizing Veeam and VMware- Performed a migration from Dell servers and storage to a Cisco UCS and Nimble solution- Deployed, managed, and tuned hardware/software provided by Dell SecureWorks (SOC)- First point of contact and lead for remediation on vulnerability alerts triggered from the SOC - Worked with Dell SecureWorks to refine and develop an incident response plan for the firm- Provided weekly remediation for Coalfire penetration tests and scans- Completed client audit questionnaires and implemented remediation for GDPR regulations- Implemented GPO’s, transport rules, and web filtering policies to comply with client requirements- Deployed a new Windows Server 2016 RDS farm to replace a 2008 R2 farm- Deployed and configured DUO dual authentication for Citrix and Microsoft RDS environments- Replaced Windows Server 2008 R2 domain controllers with Server 2012 R2 domain controllers - Replaced Windows Server 2008 backup, file, print and SQL servers with Server 2016 instances- Setup/configured two branch offices from the ground up connecting via IPsec to the datacenter- Developed and tested GPO’s, and did initial application testing for a Windows 10 deployment- Provided on-site technical support for the Denver office and litigation support for trials - Provided on-call support as part of a small rotation group and firm wide help desk support when needed

Cleveland, Oh, Us

- Provided support for iManage DeskSite, and web based document management systems- Set up and coordinated telephony, and video conferencing services- Assisted staff/attorneys with Outlook 2010, and Office 2010 issues in a litigation support function- Provided hardware/software support for the Denver office

Solna, Stockholm, Se

- Provided first level help desk support for all North American facilities via phone and e-mail- Entered and maintained Help Desk tickets in a Lotus Notes based ticketing system- Migrated PC's from Windows XP to Windows 7- Installed\configured PC’s, laptops, ET2000 terminals, bar code scanners, and network printers- Set-up and maintained network user and computer accounts- Implemented hardware/software solutions based on business requirements- Monitored network devices and communications including event logs and utilization- Maintained technical documentation for end users, and procedural documentation for IT staff- Trained new and existing employees in the use of business information systems and software- Resolved unusual or unforeseen problems in an efficient and professional manner

Kalamazoo, Mi, Us

- Troubleshoot technical issues for faculty, students, and staff in person and over the phone- Identified and removed viruses, spyware, and malware- Diagnosed hardware, software, and network connectivity issues for PC’s and Mac’s- Entered and maintained Help Desk tickets in a web based ticketing system

- Worked with Staff to troubleshoot computer, network, and integrated phone issues- Worked with vendors via phone to send in repairs covered under warranty- Conducted audit of all technology items and maintained the inventory database- Deployed mass hardware/software upgrades utilizing an Altiris deployment server