Greg Tipton Email & Phone Number

Tucson, Arizona, Us

Managed the Warehouse, Transportation, Facilities, Information Technology and Compliance teams while executing what hunger relief should look like in the future for southern Arizona.• Strategic Business Solutions – Drove many successful change initiatives to create a more inventive and collaborative work culture starting with an 18 month project of selecting new updated applications, mapping processes, and training teams on entirely new applications. These new systems replaced an older Dynamics implementation by breaking out warehouse management, financial management, and account management from an on-site solution and moving to mainstream cloud solutions. These systems touched more than 150 employees and brought us to a new level of data analysis, agency management, streamlined processes, and documentation. • Project Management – Managed numerous projects across all of our departments including roof repair on a 120,000 square foot warehouse, skylights for a brighter workplace, new office space buildouts, security system upgrades, fire system upgrades, upgraded solutions for monitoring freezer/cooler temperatures, and a new generator to keep operations running effectively throughout the year.• DOT Compliance – Outsourced DOT and drug & alcohol compliance for our CDL truck drivers which allowed us to clean up FMCSA and the Clearinghouse.

Tucson, Arizona, Us

Providing training, guidance, and hands-on support for infrastructure, networking, network security, SQL, Microsoft Dynamic NAV, and process improvements while helping build an IT strategy for the future.• IT Lite Support Model – The goal is to migrate any on-premises services to the cloud to reduce support cost. Introduced the IT team to Microsoft PowerApps so that we could start moving on-premises services to the cloud. • Ticket Solution – Managed a ticketing solution to track and measure current IT workloads. This would provide visibility into the current demand on IT and group tickets together for problem management. This helped us focus on common issues and build automation to reduce ticket counts and allowed us to manage Active Directory and Office 365 more efficiently. • Realtime Reporting – Using Microsoft’s on-premises data gateway, we were able to improve reporting in Power BI, which allowed visibility to data such as product expirations, clients being served, and so much more. • Account Management – Built a process to auto create and disable accounts utilizing PayCom. This evolved into a complete account management process for contractors and volunteers to remove accounts in a timely manner. • Multifunction Device Management – Upgraded costly and outdated devices with more efficient devices and was able to reduce the overall spend.• Infrastructure Upgrade – We evaluated issues folks were having with network performance (Teams, Zoom, an on-premises ERP, etc), and we were able to identify issues with the current infrastructure and replace old legacy hardware with new Ubiquiti hardware. This included moving to Palo Altos for the firewall solution to provide additional security along with better performance.

Scottsdale, Arizona, Us

Provided hands-on support for infrastructure, VOIP, networking, network security, SOX, and scada monitoring to ensure operational efficiency while providing leadership, strategy, standardization, and budget management. Below are a few highlights.• Strategic Business Solutions - Implemented FieldFX (e.g. automation of driver tickets), a Salesforce application that digitized a heavy paper process, decreased the time it took to invoice, and provided visibility to daily revenue numbers. • Network Security - Managed a project to add advanced threat detection to our firewall environment and made strategic changes to traffic routes for network security. This lead to a new IoT management solution that was cost effective with newer features to secure our pipeline and salt water disposals behind our firewalls.• ELD Standardization – Standardized our ELD solution by moving away from PeopleNet and QualComm and standardizing on GeoTab across the entire company. The integration team was then able to build automation that feed driver data into FieldFX for visibility by our dispatchers. • Data Integration – Integrated customer applications such as customer ERP’s, ticket platforms, and even the BlockChain. This allowed finance teams the ability to send and receive invoices the day the work was completed.• Office 365 Migration - Migrated ~500 on-prem Exchange mailboxes to Office 365. • Project Management Office - I managed the PMO and provided project updates to the leadership team. We had quite a few projects as we streamlines processes, rolled out a SalesForce application, merged ERP’s into a single instance, and built integrations for customers applications.• SOX Testing – Worked with external auditors to complete SOX annual testing.

Scottsdale, Arizona, Us

Provided hands-on support for helpdesk, infrastructure, VOIP, networking, network security, SOX, standardization, and scada monitoring to ensure operational efficiency while leading a small IT team. Below are a few highlights.• Network Security Training – Built an ongoing training program that would educate employees on network security threats. For finance and payroll areas, we provided one-on-one training to help employees identify a threat before responding, or making any changes to records without validation. • SOX Controls - Documented SOX controls around our ERPs, implemented ITIL change management for tracking changes, and provided necessary training to the team on how to manage these new processes. • IT Process Improvements - Using ITIL fundamentals, the IT team was able to reduce ERP outages, reduce time spent fixing symptoms, and allow the team to focus on enhancements. I worked with the process owners to build a view into how applications, servers, and processes are connected to help identify risks when following ITIL’s change management processes, CMDB.• SCADA - Secured, upgraded and monitored scada end points along a 51 mile pipeline and also smaller systems that were monitoring disposal site tank levels. • SCADA Automation - Built tools that would help predict tank levels using customer scada information to meet customer automation requests and plan future revenue based on volumes. • Great Plains and Epicor ERP Support - Provided both application and database support for these ERP’s that were hosted on virtual servers.• Firewall Upgrade - Upgraded all of the sites firewalls to Palo Alto and then implemented Palo Alto’s Panorama to simplify firewall changes and standardized configurations.

Chicago, Illinois, Us

Lead global operations for end user computing, infrastructure, security, ITIL processes, and management focused on optimizing operations efficiency using 5-nines metrics. Below are a few highlights. • Mobile Devices M&A - Participated on the team that successfully carved out the Mobile Devices business unit as a standalone company. I then turned around a year later to provided leadership and guidance when Google purchased this LLC .• G-Suite Migration – Migrated ~10,000 mailboxes from an on-prem Exchange environment to G-Suite. This project required additional training which included brown bag lunch session, daily tips of the day emails, and individual training sessions. • Revamped Motorola’s Service Desk - Successfully insourced the service desk that resulted in improved operational efficiency, productivity, and customer experience. This was a global effort resulting in working with many offshore vendors to complete. To finish this we built onsite TechStop support desks in nine global engineering locations.• Remedy Solution - Managed Remedy’s CMDB, Incident, Problem, and Change management application for IT services and presented monthly metrics to the leadership team. • WorkDay Implementation - Provided support to move from SAP to WorkDay.

Chicago, Illinois, Us

This position handled security incidents that were identify by our Security Operation Center and provided leadership to identify security risks and provide solutions to the business proactively. Below are a few highlights.• Network Security - I worked with engineers to review and identify security risks in software releases. This included firewalls, servers, network, and source code to keep proprietary code and processes secure. This became the foundation for using log information to build a watchdog solution to identify malicious behavior on the internal network. As issues were discovered, my team spent time traveling, training, and explaining to leadership how these threats occurred and what can be done to mitigate the risk. • Disaster Recovery - I worked closely with a diverse team around the world to build and document disaster recovery and business resiliency to mitigate risks. • Change Management Strategy - I worked with the process team to build a view into how applications, servers, and processes are connected to help identify risks when following ITIL’s change management processes, CMDB.

Chicago, Illinois, Us

Provided engineering and infrastructure support for various projects, managed a large Exchange environment and mail relays, and had oversight for ~100,000 desktops globally. Below are a few highlights. • Factory Control System - Worked with a team to build a factory control system that included line documentation that would be rolled out globally.• SAP Implementation and HRIS support - Managed the implementation of the human resources and payroll modules to transition from a mainframe environment to SAP. • IT Transition – Provided leadership to help successfully move Motorola IT functions to CSC without creating any unforeseen outages. This was completed in 2003. • Six Sigma certification – This would allow my team to measure quality and reduce rework, became the foundation of learning to collect data and measure success.