Greg Tomaszewski Email & Phone Number

United States

Raleigh-Durham, North Carolina Area

Manager, Claim Services, Raleigh, NCSummary of Job Responsibilities and Accomplishments: Provides strategic and technical leadership for claim professionals.Directs staff in the achievement of business plan goals and compliance with legal statutes, policy provisions and company guidelines.Provides leadership with change management, empowerment, engagement, succession planning, and career development. Builds effective diverse teams through talent planning and targeted recruiting and networking. Manages the work activities, performance, and development of the Claims Associates.Coaches, leads and develops claim associates and participates in the development and facilitation of operational claim’s training. Drives initiatives and business strategies.Keeps current on state/territory jurisdictional issues, regulations, industry activity and trends. Serves as point of contact between Claim’s and other Business functions within the organization. Participates and leads projects as assigned. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization. Provides on the job training to staff, works with senior management to prepare employee development and performance plans and to provide direct coaching and feedback.Provides time and labor approval/oversight and efficient utilization of company assists and expenditure and provides input into annual department operating budgets.

Raleigh-Durham, North Carolina Area

Associate Director, Raleigh, NCSummary of Job Responsibilities and Accomplishments: Supports claims performance improvement via participation in special claims initiatives.Supports cross-functional and cross-claims coordination and participates in local claims teams to improve cross discipline coordination.Coordinates resources with other functions such as QA, SIU, Subrogation, Claims Legal, Medical Review, Service Center/Call Center, and Home Office Support Staff.Conducts Project QA file reviews and implements QA team recommendations.Monitors/manages Operational performance objectives.Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.Resolves customer complaints according to Best Practices. Monitors customer satisfaction in an effort to drive action plans for improvement.Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization.Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.

Columbia, Maryland

Casualty Claim Manager/Claim Manager-Severe Injury Litigation Unit, Columbia, MDSummary of Job Responsibilities and Accomplishments: Managed Inside Attorney File Handling Unit consisting of nine adjusters. Pending consisted of 1500 claims. Moderate to complex liability and coverage exposures with reserves ranging from $1000.00 to $1,000,000.00.Managed casualty severe injury litigation unit consisting of seven adjusters. Pending consisted of 1400 claims. Moderate to complex liability and coverage exposures with reserves ranging from $1000.00 to $1,500,000.00.Managed casualty field and inside injury litigation unit consisting of eight adjusters within the State of Delaware. Moderate to complex liability and coverage exposures with reserves ranging from $1000.00 to $1,500,000.00.Above manager responsibilities included supervision of claims representatives and litigation management. Other responsibilities included managing customer complaints, customer satisfaction, responding to all DOI complaints, expense control, monitoring loss cost objectives, supporting cross-functional and cross-claims specialty coordination and ensuring Best Claims Handling Practices. Other key responsibilities included hiring, staffing, developing and evaluating Claims Representatives. Responsible for the management of associates including: performance management, salary/budget planning and administration, talent planning, training and development, workflow planning, hiring and placement, and disciplinary actions. Drive technical excellence, manage productivity, conduct open file reviews, reinforce corporate communications, enforce compliance issues, identify and resolve ethical dilemmas and manage general personnel issues.Chaired United Way Campaign 2004 and 2011.Completed Diversity and Inclusion Seminar, Disney Institute Seminar and Virtual Courthouse Seminar.Coached and Facilitated Casualty II School for Nationwide employees.Lead facilitator for 2011 CAT Team

Raleigh-Durham, North Carolina Area

Claims Consultant, Raleigh NCSummary of Job Responsibilities and Accomplishments: Handles to conclusion the most serious and complex Personal Lines bodily injury and/or property damage claims. Makes decisions within maximum authorization; recommends settlement values in the disposition of serious and complex claims. Adheres to high standards of professional conduct while providing delivery of superior claims service.Plans and executes all time schedules necessary to promptly and effectively apply best claims practices to conclude all assigned cases in accordance with company guidelines. Utilizes various methods of settlement in those cases where warranted. Assigns cases within to outside vendors as warranted. Provides reserve analysis to ensure timely and accurate case reserves in accordance with Best Claims Practices.Maintains current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting.Oversees defense counsel in all lawsuit activities from inception throughout the life of the claim.Provides advice, counsel, and training to Claims Representatives of all levels. Provides specialized training and consultation to non-claims areas as requested.

Timonium , Md

APL Claim Supervisor, Timonium , MDEstablished clear performance expectations, set challenging goals for employees, and motivated others to take action in accordance with unit mission and objectives.Maintained the self-confidence and self-esteem of others, provided constructive performance feedback, recognized positive results, and initiated the appropriate action to correct performance problems.Selected qualified staff for my work unit using appropriate work assignments, and other learning experiences.Managed Commercial Automobile and General Liability litigation claims of moderate to sizeable complexity with reserves ranging from $1000.00 to $1,000,000.00.

Hunt Valley, Md

Senior Claim Specialist, Hunt Valley, MDHandled Automobile Liability claims of moderate to sizeable complexity with reserves ranging from $1000.00 to $1,000,000.00.Analyzed and resolved moderate to complex coverage issues applicable to claim situations.Investigated, evaluated and negotiated assigned claims to an equitable conclusion. Assigned claims varied in exposure from minor soft tissue injuries to multiple fatality scenarios.Participated in alternate settlement forums including Alternate Dispute Resolution, Mediation, Arbitration and Settlement Conferences.Supervised and facilitated in a team leader capacity various corporate projects including Vendor Management and Continuous Improvement. Conducted numerous business presentations including the reporting of quarterly performance results to senior management.

Hunt Valley, Md

Claim Representative II, Hunt Valley, MDHandled Automobile Liability claims of moderate to sizeable complexity with reserves ranging from $1000.00 to $1,000,000.00.Analyzed and resolved moderate to complex coverage issues applicable to claim situations.Investigated, evaluated and negotiated assigned claims to an equitable conclusion. Assigned claims varied in exposure from minor soft tissue injuries to fatality scenarios.Handled all litigation and subrogation responsibilities with respect to unresolved claim files.Handled General Liability claims.

Columbia, Md

Claim Representative, Columbia, MDPrimary responsibilities included investigating, evaluating and concluding Automobile Liability claims.