Greg Vining Email & Phone Number

Waco, TX

Directing and making decisions regarding the repair process from beginning to end. Directly assist customers after accidents or major disasters. Inspect and assess vehicle damage caused by all types of accidents. Estimate vehicle repair costs and negotiate equitable settlements. Partner with other adjusters and supervisors to work with body shops, rental.

Remote - TX

• Monitor calls, provide coaching, manage attendance, and administer disciplinary action
• Uplift, encourage, and foster a successful team environment
• Provide guidance and support in agent escalation activities. Identify trends affecting customers and be able to report to management these trends. Based on these trends, corrections may be made in our business to.

Austin, TX

Investigates, analyzes, and determines the extent of Progressive's liability concerning loss or damages with claimants. Handles losses involving up to two vehicles via inbound and outbound calls in a centralized Claims operation for multiple states. Determines coverage and liability. Coordinates resolution of claims

Function as the site Quality Point of Contact and Subject Matter Expert. Identifying trends and areas of opportunity as well as assisting with the development of plans to address those issues. Collaborate with Operations and Training to develop action plans for quality and CSAT improvement. Observe coaching sessions delivered by supervisors and provide.

Temple, TX

Customer care advocate for all Care activities serving our business customers. Offers one point of resolution to telecommunication managers and program administrators of these accounts, from customer acquisition through billing activation across the product portfolio. Anticipates customer needs and delivers care solutions. Utilize other resources within.

Temple, TX

Responsible for the development of the Consumer Care Supervisor Playbook. Plan, organize and develop content for Playbook to help supervisors coach/develop agents. Attend weekly FCR Blitz calls to help answer any questions in regards to the playbook. Once a month on FCR Blitz call have a complete presentation about current playbook in preparation for the.

Temple, TX

Responsible for the coordination of all training activity for BTSA (Business Wireless Service Assurance). This includes new product/services, refresher and certifications opportunities. Work with multiple departments to insure material and training are delivered to the organization. Work closely with third party vendors (Motorola, RIM) to provide training.

Temple, TX

Responsible for third tier troubleshooting for Nextel's Wireless Web and Blackberry products for Enterprise Data customers. Work closely with the NOC and Data Engineering and Regional engineering teams to resolve customer's issues in a timely manner. Responsible for reprogramming Nextel units for as needed or requested by customer. Support Nextel.com.