Greg Viola Email & Phone Number

Philadelphia, Pa, Us

San Francisco, Ca, Us

Hotel Assistant General Manager at Kimpton Monaco Philadelphia. Oversee all Rooms Front of House and Back of House operations. Works closely with Rooms management team to ensure all company standards are met and company culture and programs are supported and encouraged. Maximizing the financial performance of the hotel by providing the highest possible quality guest service and product.

San Francisco, Ca, Us

Beautiful Hotel in Center City, Philadelphia. Overall in charge of the cleanliness of the Hotel, including rooms and public areas. Goals consist of achieving customer satisfaction, attending to guest needs and securing room safety. Also, responsible for cost/budget control, training staff, empowering the heart of the house and work schedules. Most importantly, making sure the quality of service is always met.

Norfolk, Va, Us

Supervision of 100 personnel, maintenance of all spaces assigned to the navigation department. Standing a 4 to 6 hour watch as Quarter Master of the watch (QMOW), Keeping charts up-to-date and mastery of operational techniques of electronic aids to navigation and proper management of classified material. Conduct Maintenance of all spaces assigned to the navigation department. Upgraded training curriculum and methods for Navigation and Security Reaction Force. Cross-trained Sailors in job duties resulting in lower supervision by combining two departments. Recruited over 30 Sailors in the NavyFive Deployments across Middle East and South AmericaTraveled the world performing Naval Operations in many countries which includes; • Dubai • Bahrain • Kuwait • Colombia • Panama • Aruba • Curacao • Oman, Masqat

Las Vegas, Nv, Us

Overlook both Housekeeping and EVS. Managed two departments of up to 600 employees combined. Training, mentoring and providing resources to help consistent growth within the two departments and company. Encourage ownership for better work productivity.

Atlantic City, New Jersey, Us

Part of Opening TeamLuxury Property with 1,399 rooms, 20 Restaurant Outlets, Casino and Sports Book, 8 Retail Outlet, 4 Entertainment Outlets and 3 Night Clubs. Responsible for combined 400 Team MembersManage Day to Day Housekeeping OperationCreated S.O.P for HousekeepingRestructure the Department Cleanliness StandardsCreated Carpet Treatment TeamRestructured Cleaning Assignment Zones Control Departmental Budget/Checkbooks/Inventory

Long Branch, Nj, Us

Manage day to day Housekeeping, EVS and Laundry operations. Inspecting the Inspector. Conduct Training of all Housekeeping Procedures and OSHA Training. Controlled Budget/Checkbooks, Inventory, Payroll, Scheduling and Purchasing of all Housekeeping Department. Aided in the promotion of Housekeeping Manager to Director and Supervisor to Manager.Created Marble and Carpet treatment schedule which assisted lowering departmental contracted expenses by $25k. Restructured chemical cleaning program for room cleaning and laundry with cost savings of $100k a year.

Miramar, Florida, Us

Responsible for managing and directing the Day to Day Operation of the Hotel Housekeeping Department at a Large Luxury Hotel with 1,800 rooms. Manage a base of up to 200 employees. Key interface between client property senior management and The Service Companies senior management. Responsible for executing the highest standards of Cleanliness, Safety and Professional Conduct. Efficiently managing reporting daily P&L records and coordinating with accounting. Publicly recognize and reward employees for great performance. Providing and establishing 'A Service Above All'​ environment throughout various of hotels in the Eastern, Central and Western Regions of the Company.

Boca Raton, Florida, Us

Housekeeping Manager spread over 5 buildings, high-end, tropically landscaped Golf Club and Resort. Comfortably settled on 356 breathtaking resort-style acres in Boca Raton, Florida. Bordered by a half-mile of private beach along Florida's Gold Coast. Responsible for planning for staffing, scheduling, training and developing staff. The Tower Manager, maintaining a Luxurious, Unique style of rooms. Managing a staff of 118 Team Members. I Enjoy working alongside such amazing group of people who carry the qualities of the BOCA 5.-Help Others win-Respect Others-Deliver-Better Today Than Yesterday-No EntitlementCurrently utilizing the following Hotel Operation Programs; -OnQ-REX-HOTSOS

Bethesda, Maryland, Us

Assistant Director of Housekeeping for a Luxurious Hotel in the heart of the historic Savannah River District. Part of a core department of hotel operation. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department. Responsible for staffing, scheduling, training and developing staff. Currently utilizing the following programs;• Lightspeed• Synergy MMS• Time Saver

Housekeeping/EVS Manager of a five star Luxury Hotel with 1,800 rooms. Part of the Opening Team at Revel AC as a Housekeeping Supervisor. My job duties invlove Creating and Maintaining Schedules, Adjusting Payroll, Purchasing and Managing a team of 400+ in Housekeeping and EVS.Guest satisfaction, Cost Saving and Revenue Initiatives to imporve overall business performance and budget. Advanced Knowledge in the following programs; • Room Expeditor (REX) • Hotel Service Optimization System (HOTSOS) • ProxSafe Commander (Key Tracer) • RedRock Software (SAMMS) • LMS version 7.1

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

High School Diploma