• Interface with customers and chassis representatives to handle both pre-sales and post-sales service functions.• Provide outstanding customer service to improve customer satisfaction and relationship.• Communicate with customers to determine customer requirements and manufacturing specifications.• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.• Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.• Handle incoming phone calls related to; warranty, return material requests, product samples, order referrals, sales quotes, etc.• Monitor product order shipment to ensure on-time delivery to customers.• Alert customers on shipping and flow issues in advance.• Provide price and cost proposals in response to customer’s requests.• Contact customers regarding contract delays to determine cause and possible corrective measures.• Develop knowledge about each customer’s business model and requirements.• Maintain competent understanding of company’s products, their functions and alternatives.• Coordinate, analyse and improve customer service functions to meet company goals.• Maintain database of customer sales order and invoicing records.• Assist in marketing activities and inventory control maintenance.• Create tender proposals for potential bus building contracts• Complete special projects and assignments as required

• Analyse and manage MRP to balance production schedule to meet the required demand schedule• Maintain the master data within the ERP to achieve the targeted levels including the bill of materials (BOM) and stock levels• Create BOM within the ERP based on customer requirements and issue pick slips to meet production demands• Coordinate inventory planning and replenishment of raw materials to our targeted objectives• Monitor open purchase orders for all orders to ensure vendor performance targets are achieved,• Track manufacturing activities to ensure shipments are delivered on time and where possible, expedite shipments by building good relationships with freight forwarders• Proactively report production and material availability issues• Maintain strong working relationships and communications with the Manufacturing team and other external business partners• Lead stock take process in coordination with the business partners to achieve the targeted accuracy and integrity.• Participate in business meetings and contribute to the ongoing focus of process improvement within the team.• Report inventory related issues and proactively suggest alternatives as required• Complete special projects and assignments as required

Promote GE Mining Policies and procedures throughout the Workplace.Promote GE Mining HSE Policies, initiatives and the development of a pro-active safety culture.Liaise with management, shift supervisors and schedulers to plan and direct resources of labour, equipment, tooling and materials.Prepare and issue work orders using PRONTO and ORACLE. Key client and internal stakeholder management.Coordination of project materials and spares requirements using Microsoft Project, PRONTO and ORACLE.Co-ordinate the Manufacturing of parts from internal and external suppliers.Management of receiving and issuing materials in accordance with the project scheduleReview and approval of project materials and spares reports.Escalation of issues and concerns.Keep a track record of key project activities, status updates and communicate any changes to key stakeholders.Carry out Warehouse Manager duties as required.Perform duties of an ORACLE Administrator and provide training and guidance to operational staff

• Promote RPF Policies and procedures throughout the network.• Promote RPF HSE Policies, initiatives and the development of a pro-active safety culture.• Operate the 22 Tonne Tipper and transfer waste and resources.• Tow Excavator and low loader trailer assembly to various workplace locations under “Wide Load” operations. • Transfer Excavator on and off trailer assembly and around workplace.• Operate Excavator to load bin of Tipper.• Carry out labouring duties as required.• Complete associated documentation to comply with RPF standards and OHS requirements.

Implement and manage 5S, Lean and Standardised Work Principles throughout the numerous Downer Rail Locomotive Maintenance Facilities.• Promote Downer Policies and procedures throughout the network.• Promote Downer HSE Policies, initiatives and the development of a pro-active safety culture.• Liaising with senior leaders in operations business units and their teams to identify and prioritise opportunities.• Create, lead and educate colleagues in continuous improvement focused on service and process improvement, cost and waste reduction.• Identify the needs and opportunity areas at each maintenance facility and make recommendations for improvement.• Engage with key stakeholders and facility management to assist with the development and implementation of projects.• Lead, manage and facilitate Continuous Improvement programmes across the business.• Support the site leadership teams to create an environment engaged in Continuous Improvement.• Preparing capital development proposals and recommendations in order to meet the business objectives.• Act a mentor for other Facility Management personnel.• Act as the Subject Matter Expert & Change agent.• Complete and implement 5S/Lean audits and corrective actions. • Develop and implement standardise Company Practices across all sites.• Develop Best Practices to eliminate tasks that do not add value to productivity and decrease downtime.• Develop Process Maps and Standard Operating Procedures.

Manage the daily Locomotive Maintenance Operations of 2 Maintenance Companies consisting of approximately 40 staff members.• Promote Downer Policies and procedures within the workplace.• Promote Downer HSE Policies, initiatives and the development of a pro-active safety culture.• Manage the day-to-day operations of the company’s operations at the facility.• Developing knowledge and management skills of the Supervising staff to deliver a high performance team.• Improving maintenance down times and increasing locomotive availability through developing asset management strategies• Develop, implement and maintain the workshop procedures and work instructions.• Identifying maintenance improvement opportunities and driving implementation.• Developing budgets, expenditure forecasting and maintaining controls to keep within budgetary limitations.• Preparing capital development proposals and recommendations in order to meet the business objectives.• Oversee project work methods, performance and implement corrective actions for efficient utilisation of equipment, logistics and labour.• Analyse maintenance data to evaluate compliance with maintenance KPI’s and deliverables.• Maintain effective relationships with customers and maintenance contractors.• Complete Safety Audits, Equipment/tooling safety checks & Workshop Inspections.• Ensure statutory inspections and facility maintenance and upgrades are carried out on relevant assets.• Ensure staff members are trained and qualified and have the relevant tickets/licences.• Manage Staff Rosters, Leave and Overtime requirements.• Ensure compliant reporting on all aspects of Facility Management.• Complete random Breathe Testing on staff members.• Complete Performance Reviews on relative staff.• Recruitment of Maintenance and Supervisory personnel.

Generate and implement Maintenance Plans to support short/long term Scheduled/unscheduled maintenance on Pacific National Locomotives.• Ensure at all times adherence to safe working procedures.• Liaise with management, shift supervisors and schedulers to plan and direct resources of labour, equipment, tooling and materials.• Prepare and issue work orders. • Provide support and liaise with customer’s personnel and internal help desk regarding trouble shooting, in field repairs, inspection schedules, failure times and classifications.• Co-ordinate with Locomotive Maintenance Providers on schedule planning, defining, managing and implementing of maintenance work packages to maximise check yield and at optimal cost. • Liaise with internal functional groups to prioritise work requests and ensure that maintenance and operational requirements are efficiently met.• Liaise with railway personnel for movements of locomotives to and from designated exchange areas.• Assist in the development and improvement of work instructions, procedures, work orders, problem investigation for effective performance and major modifications.• Produce overnight, 7day, 21dayand 60 day maintenance plans to show what, where and when will be carried out in terms of scheduled and non-scheduled maintenance tasks.• Ensure all necessary spares, tooling and manpower is present for scheduled maintenance and defects rectification.• Continuously monitor the operational program, ensuring schedule disruption does not affect the planned maintenance, revising the maintenance plan as necessary. • Provide the contracted maintenance providers with technical support and paperwork to ensure defects are rectified with the given locomotive downtime. • Audit & closure of work packs received, update of electronic records on CMMS & archiving of records.• To correctly interpret technical documentation, setting up relevant controls on the Engineering computer system

Generate and implement Maintenance Plans to support short/long term Scheduled/unscheduled maintenance on Jetstar A320 Aircraft.• Develop, optimise and ensure compliance of aircraft maintenance programmes.• Manage Maintenance Procedure Document (MPD), Airworthiness Directive (AD), Service Bulletin (SB) and other maintenance requirements.• Create Work packages for maintenance checks.• Create maintenance work Cards from technical requirements.• Co-ordinate with Aircraft Maintenance Providers on schedule planning, defining, managing and implementing of maintenance work packages to maximise check yield and at optimal cost. • Liaise with internal functional groups to prioritise work requests and ensure that maintenance and operational requirements are efficiently met • Produce overnight, 7day, 30 day and 90day maintenance plans to show what, where and when will be carried out in terms of scheduled and non-scheduled maintenance tasks. • Ensure all necessary spares, tooling and manpower is present for scheduled maintenance and defects rectification. • Continuously monitor the operational program, ensuring schedule disruption does not effect the planned maintenance, revising the maintenance plan as necessary. • Provide the contracted maintenance providers with technical support and paperwork to ensure defects are rectified with the given aircraft downtime. • Audit & closure of work packs received, update of aircraft and component log book, updating of electronic records on CMMS & archiving of records. • To correctly interpret technical documentation, setting up relevant controls on the Engineering computer system. • Understand and interpret Airworthiness Data, including Service Bulletins and Manufacturer maintenance requirements.

• Collaborate with Managers/Supervisors to develop guiding principles, strategies and training plans.• Conduct comprehensive training needs assessments and determine education, raining and development priorities.• Help supervisors and managers set performance standards and provide consultation for the development of job-specific training.• Set up and maintain the training course planner, visual calendar, training database and intranet and ensure that it is updated as appropriate.• Manage individual Apprentice Training/Proficiency files.• Source and book overnight accommodation and travel requirements for trainees as required and ensure financial paperwork is processed in advance.• Coordinate with external training providers to develop and provide adequate training resources and facilities.• Evaluate student performance and discuss/counsel on performance.• Develop and maintain a supportive structure for trainees/apprentices.• Design and develop instructor led Workplace Induction and Trade Familiarisation Training package.

• Accurately record the movement and issue of Tooling & Equipment, including relevant I.T. systems transactions. • Ensure calibration and servicing of tooling and Ground Support Equipment is maintained.• Security, control and safe handling of Company and Customer owned Stocks, Tools and Assets. • Compliance with Company procedures. • Develop and improve process and procedural requirements. • Internal Delivery & Collection of Tooling & equipment for Aircraft Services. • Tool loans, Pick, Pack and Ship. • Participate in Stock write off process. • Perform and develop the Stock audit process. • Adherence to Company Health and Safety policy.

P3C Orion Aircraft Trade Specialist, Aircraft and Electrical Trade Critical Maintenance Operations Inspector, Aircraft Trade Maintenance Supervisor ,In-flight Aircraft Systems Supervisor and Technician, Engine Operator and Assessor, Co-ordinator/Planner Aircraft Maintenance Operations, Aircraft Systems Instructor and Workplace Assessor, Logistics Liaison Officer.

Managed a Aircraft Trade Mechanical Training Cell, Technical Course Designer and Instructor, Aircraft Systems Instructor and Workplace Assessor, OHS Advisor and Risk Management Assessor.