Greg Wang Email & Phone Number

Kaohsiung City, Taiwan

Lead and manage team to deliver IT managed services to our key accounts to ensure client's operation running smoothly to meet their business goal and agreed SLA and manage project business:1. Planning and delivering end-to-end services2. Overall IT operation outsourcing services 3. UHD(User help desk) operation4. Application development and maintenance 5. IT Infrastructure daily operation and maintenance6. Security and compliance management (ISO 27001 ISMS & ISO 20000 ISM)7. Datacenter operation management8. DR drill services periodically9. Project financial management, cost control10. Project resources management, hiring, development, performance monitoring, evaluation11. Chair for regular customer meetings12. Incidents/problem management, problem root cause analysis (RCA) to prevent repeat problem 13. Change management14. Contract renewal15. Manages relationships between delivery and customer groups to ensure good client relations

Taiwan

Lead and manage team to deliver IT managed services to our key accounts to ensure client's operation running smoothly to meet their business goal and agreed SLA and manage project business:1. Planning and delivering end-to-end services2. Overall IT operation outsourcing services 3. UHD(User help desk) operation4. Application development and maintenance 5. IT Infrastructure daily operation and maintenance6. Security and compliance management (ISO 27001 ISMS & ISO 20000 ISM)7. Datacenter operation management8. DR drill services periodically9. Project financial management, cost control10. Project resources management, hiring, development, performance monitoring, evaluation11. Chair for regular customer meetings12. Incidents/problem management, problem root cause analysis (RCA) to prevent repeat problem 13. Change management14. Contract renewal15. Manages relationships between delivery and customer groups to ensure good client relations

Taiwan

Lead and manage SO(Strategic Outsourcing) Server Team to deliver IT infrastructure support service to ensure client's operation running smoothly to meet their business needs and meet SLA:1. Lead a team with 30 more SME, oversaw team day-to-day operation2. Providing 7x24 prompt, efficient, detailed, customer-oriented technical support service to IBM customers to ensure client's operation running smoothly to meet their business needs and contracted SLA3. Transition and Transformation client's IT system to IBM Data Center4. Plan, Build and Manage Client's IT System: includes Servers(Mainframe, AS400, Unix, Linux, Wintel, VMWare), Storage, Networking, Database, Data Center services, EUS(End User Support ) services, etc...5. System hardening, Security compliance management6. Cloud service support: build Private Cloud and migration to cloud services7. Deploy Automation Tools to service client more efficiently and effectively8. Incident handling and Root Cause Analysis9. Engage and promote solutions to IBM/Non-IBM customers, selling technology and professional services10. Design IT Infrastructure for various industry solutions to address customer business need. Includes sizing and capacity plan, high availability planning, disaster recovery architecture planning, performance architect, security architect, networking planning. Installation planning and implement11. Manage project to meet project targets12. Develop and execute against account plan13. Account management to build relationship14. Account engagement to identify business opportunity to promote IBM Solutions to clients for account growth15. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer16. Maintenance Agreement selling

Hsinchu County/City, Taiwan

Lead a team with 40 more SME to deliver System Infrastructure Support service to different industrial clients in HsinChu territory (include HsinChu Science Park), deliver IT services to hundreds of clients, include leading semiconductor and LCD manufacture factories. 1. Engage and define the structure of solutions and architectures to address client business requirements. like LCD/TFT/IC CIM MES system.2. Plan, Build and manage the System Infrastructure3. Support and maintain System Infrastructure4. Account management and identify business opportunity for account growth5. Project Management 6. Professional Service Contract selling and renewal

Tainan City, Taiwan

Lead a team with 40 more SME to deliver System Infrastructure Support service to different industrial clients in Southern of Taiwan(include Tainan Science Park), deliver IT services to hundreds of clients, include leading semiconductor and LCD manufacture factories. 1. Engage and define the structure of solutions and architectures to address client business requirements. like LCD/TFT/IC CIM MES, ERP systems.2. Plan, Build, Mange the System Infrastructure for new LCD/TFT/IC Fab3. Support and maintain System Infrastructure4. Account management and identify business opportunity for account growth5. Project Management6. Professional Service Contract selling and renewal

Kaohsiung City, Taiwan

Responsible for IT Infrastructure planning, architecture design for various industry solutions to address customer need. Include sizing and capacity plan, high availability planning, disaster recovery architecture planning, performance architect, security architect, networking planning. and lead team to build the MES system infrastructure, Includes:- Designed LCD/TFT Fab LCDView MES system infrastructure - Wafer Fab SiView MES system- with ten more new factories MES system infrastructure design/implement experience

Kaohsiung City, Taiwan

Deliver hardware and system service for IBM RS/6000 system servers:1. Installation planning and implement2. AIX system service3. maintenance service

Kaohsiung City, Taiwan

-VLSI testing.-VLSI testing program development-Testing yield rate analysis and improvement

Master'S Degree, Vlsi Testing

Major in VLSI testing.

Bachelor'S Degree, Electrical And Electronics Engineering

Major in digital circuit design