Nonprofit Planning Workshops & Consulting Designed to Deliver Fresh Perspective, A Clear Plan & Engaged Donors

Collaborate with current clients to drive adoption and ensure achievement of the client’s goals and objectives with Watermark platforms.Action plan and align internal resources to ensure client needs are met.Build trusted relationships with key client stakeholders.Manage renewal and invoice processes for my portfolio.Partner with sales to drive expansion through cross and upsell opportunities.Identify risks and develop resolution strategies.

Facilitate the development of the annual organizational marketing and sales planEnsure availability and effective use of planning and marketing information to identify business opportunitiesFoster customer relationshipsPlan and implement all public relations programs

-Direct all daily marketing operations including direct oversight of the establishment and implementation of marketing/sales initiatives-Developed an organizational dashboard with corresponding metrics to focus the organization on the key drivers of organizational performance and to increase team accountability for that performance-Performed an internal SWOT Analysis in order to establish current organizational performance and to develop proposals and action plans for addressing corresponding needs or opportunities-Developed proposals and action plans in order to establish strong new focus on quality care as both a service initiative, marketing delivery model, & employee attraction and retention program-Brought the leadership, sales, and marketing team through the “Building A Story Brand” framework to establish marketing messaging-Established new brand guidelines & messaging to redesign all our marketing & sales materials-Wrote all the content for & establishes the layout and elements of a new website then worked with a developer to put it all together-implemented a new sales process & training with the sales team-Researched, developed, & implemented new service programs to market to our referral sources and to individual consumers-Ensure maximum third-party reimbursement by negotiating service contracts with managed care organizations, government agencies and other payers-Assist Administrator in establishing organizational volume projections in the annual budget and establish allocations for the marketing department. Manage the budget according to allocations-Continuously conduct market assessments and develop comprehensive marketing plans to meet budgetary volume projections-Establish and maintain relationships with current and potential referral and payer sources-Recruit, select, orient, and directly manage members of the marketing/sales team

Oversee the fund development, operations & management of two pregnancy centers in Kenosha & Racine, WisconsinSignificantly increased revenue (40% within first 12 months of employment) by implementing successively growing fundraising channels (e.g. multiple year giving society, end of year match campaign, & new banquet model), building a team-based approach to fundraising, and building strong event teamsFocused the organization on its mission with renewed vision and energy by bringing the board through a strategic planning process resulting in mission & vision statements, core values identification, thematic goal decisions, & standard operating objectivesHelp recruit and develop the leadership team around our identified plan & values to drive the organization towards strong resultsBoosted operational accountability by developing dashboards to keep key performance indicators in front of the leadership team as well as to guide the organizational management e.g. fundraising goals & channels, key marketing initiatives, program development timelines, staff recruitment timeline for key service needs, etc.Manage an Operations Director & Sonographer at both locations as well as key volunteers across several project teamsDevelop and propose business & project plans to the BOD for successful communication & execution of organizational initiativesBuild and maintain key partnerships including Physician Team, Financial Partners, Referral Agencies, Community Partners, and Key Vendors & Contractors resulting in improvements in revenue, client volumes, performance measures, strategic direction, etc.Develop the annual budget to focus on key initiatives and plan for future initiatives in line with the strategic planDevelop medical & operations policies & procedures with key staff to meet regulations, follow best practices, serve clients, and fulfill operational initiatives

Supervise the substance abuse & vocational program servicing 20+ regular residential clients- Improved program resident retention rates from an average of 2.5 departures per month in 2014 to 1.1 departures per month in 2015 with a drastic reduction the second half of 2015 - Increased the rate of assimilation of the program’s overall outcomes by several percentage points in personal stability, vocational stability & spiritual knowledge- Initiated, collaboratively planned & implemented an orientation program with direct reports for men interested in the recovery/vocational program- Developed & implemented a client satisfaction survey for improved client care- Facilitated the beginning of a now-standing clinical partnership between Concordia University’s 3rd-year nursing students & the NJ ProgramManage 3 full-time direct reports- Designed and implemented a Dashboard for tracking & increasing routine measurables for each one of our clients- Lead direct reports through a 4-part strategic planning session resulting in a one page playbook with mission/vision statements, operational goals, and a thematic goal with operational steps for completion - Ensure timely communication & documentation using Client Track, S.O.A.P. noting, & email- Redesigned & transitioned a program recruiter position to my supervisionParticipate on a supervisory team over the men’s division - Influenced the implementation of outcome-based processes for the whole men’s division- Influenced a more client-centered atmosphere in the men’s division- Collaborated routinely with the Licensed Mental Health Counselors and helped develop a more interdisciplinary approach to the case management of the clients

-Helped initiate the partnership with Wilson Elementary School resulting in Crossway's nomination for Kenosha Unified School District's "Friend of Education" award in Spring of 2014. In Spring of 2015 Crossway went on to receive KUSD's award for community partners-Designed & implemented the after school programming for 50 regular elementary school children including programing for enrichment, literacy, math, mentorship, & fun! -Led the daily operation of the after-school program-Managed a team of 6 part-time staff and 25+ volunteer tutors -Networked to provide resources to the school including community partners to provide enrichment programing, routine volunteer help, essential & developmental program resource, etc. -Managed a $50K annual budget-Assisted in the grant writing process resulting in a successful application through the Wisconsin Department of Public Instruction during a time when grant funding was being significantly reduced

Invoicing for Human Resources including multi-department vendors such as FedEx, Staples, and Uline as well as a couple million dollars in routine annual HR expensesCompiled the Human Resource department's year-end accrual documentationSupported the deductions process for Accounts ReceivableProduced a monthly report tracking all company express shipping expenses

Restore hardwood flooringSand, stain and refinish hardwood floorsProvide quality customer serviceProvide estimates Purchase materials

Taught weekly in youth and adult servicesCounseled individually with individuals and familiesAssisted the Senior pastor and lay staff with on-going church programs including youth and college-career ministry