Experienced in ServiceNow, IT Service Management, Service Desk and Integrations with a demonstrated successful history of working in the Information Technology industry in Operations and deploying ITSM services and ServiceNow to large complex conglomerates. Skilled in ServiceNow deployment, IT Service Management Cost Model Development, Solution and Sales, ITIL, IT Service Management, ITSM tools, Policy, Process and Procedures, Continual Service Improvement and Service Desk. Strong operations professional with a BS focused in Information Technology from Southern Methodist University. Currently leading yet another ServiceNow, IT Service Management, full ebond integrations and Service Desk solution to a large auto manufacture.
Listed skills include Itil, Information Technology, Management, Team Leadership, and 26 others.