• Managed the complete selling process from initial sale to follow up, scheduled deliveries/exchanges/returns, set up services, created floor plans, offered design advice, problem solved, and monitored all orders for accuracy • Built meaningful connections with customers by sharing Room&Board’s key messages around value, design, sustainability and respect in a way that deepened the customer’s appreciation for the company • Engaged with customers by leading with questions and listening thoughtfully to gain an understanding of both their personal style and functional requirements • Proactively and confidently communicated clear expectations with the customer throughout the sales process (pre and post-sale) • Owned the lighting aspect of the showroom, assisted Chicago market during floor change • Partnered with Inventory as a back up

• Provided outstanding customer service• Scheduled appointments, data entry, filing, customer check-ins/outs, room-prep and up-keep• Performed opening and closing duties that exceed expectations

• Developed visual merchandising solutions that provided the right balance between art and science while documenting and guiding the communication strategy and execution at retail• Provided communication tools, processes and training to enhance visual merchandising competency from initial strategy through retail execution• Collaborated with graphics, fixtures, interactive design, store design & planning and space partners as well as external partners to create visual merchandising solutions that were intuitive, executable, and maintainable by our retail partners• Gathered retail feedback to ensure documents and merchandising plans aligned with their needs while remaining customer focused• Co-managed over 300 retail facing documents containing over 3,000 parts and pieces with accuracy

• Engaged with cross-functional groups throughout the organization to gather criteria and content to include in retail facing documents for over 1,000 stores• Created, updated and communicated weekly merchandising instructions of up to 150 parts and pieces to provide retail the tools to build and maintain a customer focused environment• Documented, refined and delivered implementation instructions and merchandising guidelines for large-scale projects including new store openings, re-models, product launches and weekly in-store merch kits to ensure compliance and accuracy by our retail partners• Saved the company over $50,000 in sign printing errors by catching store count, sign quantity and sign size errors

• Project managed all sign and graphic components for various product categories ranging from 10 to 100 parts per week to correspond with weekly merchandising kits• Coordinated sign production and distribution to ensure accurate sign parts would arrive to the proper store locations• Planned new store opening sign kits by determining sign quantities and sizes for various departments within the store

• Engaged with cross-functional groups throughout the organization to gather criteria and content to include in retail facing documents for over 1,000 stores• Created weekly merchandising instructions that retail used to accurately set each weekly sign kit • Established merchandising standards which contained all the parts and pieces necessary for maintaining every area within a Best Buy store

• Merchandised product and set weekly planograms and sign kits to ensure 100% accuracy and alignment with weekly in-store ads• Assisted customers to increase sales to meet store’s daily financial goals • Performed various duties as needed including running the registers and customer carry-outs