Greg Widener Email & Phone Number

Charlotte, North Carolina, United States

• Supervises appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns.
• Supervises the execution of transactions and responses to customer, investor, or 3rd party related inquires.
• Managing day to day activities of a team of 2-20 Case Management associates.
• Maintains the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment Plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure.
• Possesses an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the Firm.
• Instrumental in the inaugural deployment of the Case Management Model centered around a single point of contact and providing our clients with a fast, fair and final resolution.

Fort Mill, South Carolina, United States

• Leading and managing activities of a team of negotiators and loan servicing specialist responsible for processing loss mitigation requests of an assigned portfolio.
• Responsible for setting up and decisioning a portion of the loss mitigation pipeline concurrently with direct reports.
• Ensuring compliance with Titanium, investor, servicer, legal and regulatory policies.
• Resolving escalated loss mitigation concerns.
• Instrumental in hiring, coaching, and developing associates.
• Accountable for ensuring quality customer service is provided to internal/external clients.

Fort Mill, South Carolina, United States

• Administered client relationships and retention through standard collection procedures varying from escalated phone calls to foreclosure proceedings.
• Served as an in-house contact for third party collection agencies for coordinating collection efforts between businesses.
• Performed duties as a Loss Mitigator handling delinquent property taxes, partial claim, subordination, partial lien releases, deed in lieu and short sale requests.
• Managed teams of approximately 20-30 collectors working both on site and remotely in dialer and ownership portfolio environments.
• Instrumental in developing and training of new hires as well as seasoned employees
• Oversaw the development and production of and Ownership Strategies Guide that was disseminated to multiple regional sites.

Boone, North Carolina, United States

• Managed customer behavior and controlled delinquency of credit card and mortgage accounts through outbound calling campaigns, collection letters and telewires.