Residential solar O&M program management. Outsourcing. Contract negotiation. Process Improvement and development.

Responsible for all outsourced O&M program management and achieving operational excellence. Presenting of alternative solutions that are critical to business continuity during organizational restructuring, reductions in force, and gaining executive sponsorship on alternatives.Primary resource (sole resource for >1 year) for O&M partner field operations programmatic elements, contract and rate card negotiations, SLA performance, and resource management. O&M operational risk management assessment and policy review.Total program management for service coverage gaps, skills alignment, and process improvements.Advocated, trained and sponsored invoice reconcilation processes, guiding financial stewardship and resolving more than $300K in agreement rate card gaps via work order verification and invoice reconciliation.

Design, fabrication and construction of the veterans monument steel. Full spectrum of all site design and construction elements. CAD/CNC plasma operations, welding and assembly.Conducted RFQs for material sourcing.Collaborated with Town Council Provided estimate and managed cost allocation.Saved $30K in project costs through negotiating on raw materials, performed build processes in-house, and reduced labor costs by donating/volunteering to the project.Build requirements in cooperation with entities performing inspections for construction, electrical.

-Full accountability for case management teams, scheduling & dispatch functions. Support for Monitoring and Care depts. Customer escalations and resolutions. Financial responsibilities for the department; staffing, recruiting & on-boarding, training and development.-Executed remote staffing and team productivity plans throughout the COVID-19 pandemic. -Deployment of new Salesforce Field Service Lightning platform and various program management changes.-Responsible for various key change management efforts through long-term acquisition and integration of former competitor solar company. Efforts involved project management, system integration, culture and employee engagement.-Created boilerplate for enhanced outsourced fulfillment vendor program. Master turnkey agreement review in partnership with legal and finance.-Stakeholder in $37MM 2G/3G proactive meter swap project, including more than 150,000 system communications devices upgraded through outsourced fulfillment vendor.-Process improvement, process transformation, analysis of performance toward goals & objectives. -Coached and mentored others based on feedback and various leadership attributes.

• Responsible for all operations including sales, project management, inventory, customer experience, and financials. • Provide services in CAD design, CNC plasma operations, welding, and powder coating services.Sold business and assets to private equity

• Executed transformation of field operations for video and broadband construction projects within the Hotel and Institutional verticals.• Developed service and dispatch strategies to meet work volumes for stronger management of field resource availability based on an outsourced vendor fulfillment model. Resulted in shorter schedule dates for clients, improved response time for service outages• Coached and developed staff on project management methods for large commercial properties; identified potential gaps in project progress and budgets and created pragmatic action registers.• Identified costly performance gaps through tracking and follow-up on aging invoices that had not been closed with accounting department.

• Directed field operations across key markets comprised of more than 800 field employees, more than 40 field managers, 14 area managers, and third-party fulfillment partners, including supply chain and asset management.• Delivered on multiple successful outcomes including safety standards, regulatory compliance, staffing forecasts, profit and loss, talent development, merger and acquisition due diligence, change management, and product launch. • Developed effective objectives aimed at customer satisfaction (NPS) strategies as part of the steering committee and in concert with McKinsey & Associates consulting. Over a 3-year period, NPS results illustrated a 30 point increase in customer satisfaction response and consecutive awards from J.D. Power • Established customer experience alpha and beta labs, VoC, and survey analysis.• Augmented EH&S plans which led to minimizing costs through synergies and consolidations, reducing overall waste and preventing compliance pitfalls.• Managed annual operations budget of $40MM in partnership with finance leaders. • Established productive working relationships with peer departments and third-party fulfillment partners; nurtured client/bundle partnerships with AT&T, Verizon, and Sales organizations.• Maintained and imposed contractual compliance for third-party business partners, conducted regular operational performance reviews, and supported partners in overcoming hurdles.• Served in a tandem role as facilitator in Corporate Coach and Leadership Essentials within the company, conducting training for front-line and mid-level leaders and managers.• Advocated corporate diversity and inclusion. • Consistently ranked among top regions within U.S. for operational KPIS for 2014 – 2017.• Consistently recognized as a top performing leader for customer experience/NPS results on a national level.• Among the top-ranked regions within field operations for high employee survey results (eNPS), performed by Towers & Watson.

• Managed the largest Home Service Provider partnership within the fulfillment network, accounting for 27% of network volume (>250,000 work orders annually) and over $60MM in incentive earnings potential. • Aligned both DIRECTV and HSP business objectives while balancing world-class customer experience, financial performance, and direction to more than 4,000 field personnel. • Led a team of experienced Field Managers in successful execution of company objectives based on a complex set of metrics involving financials, compliance, and customer impacting performance indicators. • Successfully accountable for P&L expenses toward the cost center budget.• Developed and executed a challenging Field Operating Plan for field managers with a specific set of key performance indicators, strategically designed to support the outsourced fulfillment companies.• Established and promoted a culture of trust with HSP leadership. • Nurtured key internal and external business partnerships including AT&T, Verizon, Signal Integrity, Corporate Security, Legal, Finance, and Field Services teams with a focus on cross-functional support.• Advocated operational concerns and challenges during the merger/acquisition of HSP territories, identifying issues that may impact continuity of operations including financial performance, geographical coverage, staffing, and attrition.• Directed tactics of field managers post-merger for successful transition and continued support.

• Managed and supported a large, diverse territory in partnership with multiple Home Service Providers throughout Florida, Georgia, New Jersey, Pennsylvania, New York State and surrounding areas.• Facilitated field technical and quality assurance training. • Served as a field technical resource for new product and initiative deployment, augmented SOPs for warehouse and fleet management, and audited for contractual compliance.• Executed field operation plans, ranking as top performer within four months of acquiring a new territory.• Developed visual training aid device for advanced antenna tuning and alignment, and submitted device for patent; listed as the inventor under DIRECTV Inc.• Relocated and acquired Northeast territory to support full operational turnaround of home service provider (HSP) performance, establishing relationships with HSP leadership to ensure alignment toward goals and objectives within DIRECTV’s performance metrics.• Demonstrated key leadership traits in team development, strategic planning and execution, and operational attributes in financial performance and analysis, as well as managing operations to meet or exceed performance thresholds. • Promoted to Senior Manager of Field Services within ten months of acquiring the northeast territory; relocated to Denver corporate field operations for strategic positioning in HSP channel management.

• Established business in partnership from start up, covering the State of Florida.• Established client base through operational excellence, trust, quality and customer satisfaction. • Managed all business operations included client prospecting, routing, workforce management, full financial responsibilities, payroll, quality assurance and training.• 1 of 400 certified VSAT technicians through the Global VSAT Forum (GVF) in North America.• Participated in the first two-way mobile, rapid deployment VSAT terminal with design team at Patriot Antenna Systems.• Gained experience in technical tools, Profit and Loss, business development, and resource network development

• Began employment as a field technician and was promoted to the Toledo, OH market manager within six months.• Recruited, hired and trained a core team of field technical supervisors and technicians, growing from seven employees to thirty-five in Toledo, OH. • Created a field quality assurance program and task force team that covered the state of Ohio. • Promoted to Director for western Ohio: Columbus, Cincinnati, Dayton, Toledo and surrounding rural areas. • Responsible for routing and dispatch, fleet, office operations, warehouse inventory management, and safety programs for all office and field personnel. • Promoted from Field Technician to Director within 2 years by demonstrating strong ability in coaching and mentoring, organizational savvy, and a track record for exceeding personal and professional performance levels. • Led quality program development, safety and fleet programs, and enhanced training centers by augmenting training resources at primary office locations. Developed more hands-on training programs aimed at better preparing field technicians and reducing job frustration and attrition.• Human Resource experience gained in recruiting hiring, training, terminations, and labor law.• Maintained an impeccable track record for fleet asset management and safety.• Turned both Toledo and Cincinnati markets from worst to top performing markets for the company within six months; completion rates improved from mid 60% to over 80% within 90 days of assignment in both markets.