Greg Willson Email & Phone Number

The Customer Success Account Manager (CSAM) provides delivery management of Premier Services and Support designed to improve customer IT operational health in assigned account(s) The CSAM: • Is the trusted advisor to the customer and the Microsoft owner of the customers IT operational health• Manages support delivery on reactive incidents provided by Microsoft Premier Support.• Knowledgeable on a wide range of Microsoft technology• Maintains Support Delivery Plans that capture the customers current state and analysis for IT Health improvement• Manages the delivery and follow-up of proactive services designed to reduce reactive support cases and costs.• Responsible for cloud services consumption attainment• Responsible for services contract renewals and sales forecasting• Assist with hiring process, team member onboarding, team training and overall readiness

Fargo, North Dakota

• Provide expert support to Dynamics GP customers and partners with system installation, configuration and upgrade related issues.• Research and test complicated in-depth support issues. Work directly with Escalation Engineering and or Product Development to drive resolution to in-depth support issues.• Product customization and integration support: Integration Manager, Extender, Modifier/VBA and eConnect.• Server as the team's product captain for several customization and integration modules. Create training plans for new team members and ensure team readiness for new versions of Microsoft Dynamics GP.

Fargo, North Dakota Area

• Responsible for the day to day activities of the Microsoft Business Solutions development and test environments consisting of over 100 servers located in Fargo, ND and Vedbaek, Denmark. • Work with Vedbaek Production Support team and assist in the support of Navision, Axapta and XAL development and test servers that are coupled to the Fargo development and test environments. • Resolve assigned environment bugs in a timely manner. Escalate issues as required to ensure that development and testing cycles are not interrupted.• Maintain detailed documentation on system build procedures and configurations. • Build and stage servers for test, development and production environments. • Provide expert technical support for MBS Developers, SQA Team and Production Support team.

Detroit Lakes, Mn

• Responsible for the day-to-day administration of a multi-site Windows Server 2003 Active Directory environment.• Daily administration and maintenance of the ERP system (‘Avante’ by Epicor Software Corp.); Research and resolve performance and technical support issues; Perform system upgrades; Provide expert user support for nearly 200 users.• Designed and implemented Online Ordering system database housed on SQL Server .• Designed and coded Online Ordering system on the corporate website using ASP pages connecting to a SQL Server database.• Work with the various business groups’ users and managers to identify needs for custom applications. Help define business requirements, design and code the custom applications using Microsoft Access, Microsoft Visual Basic or Borland Delphi.• Provide technical assistance, training and operational support on both commercial and custom software applications.• Maintain clear documentation of critical applications, procedures, servers and network systems.