Greg Wilson Email & Phone Number

Calgary, Alberta, CA

Reporting into the IT Project Management Office, I support new technology initiatives and system upgrades across the organization.

Calgary, Alberta, CA

Calgary, Alberta, CA

• Leveraging an extensive retail operations background, I identified training needs and developed content to support the UFA Retail Farm Store and Petroleum Agency network in the second phase of their multi-year.
• Worked closely with business unit leaders and subject matter experts, documenting end-to-end eCommerce tasks in Microsoft Dynamics 365 Finance & Operations for the Data Support Team, understanding key business process.
• Developed a series of videos detailing customer-facing eCommerce enhancements for the (retail) Customer Support group and 'back-end' enhancements for Farm Store Network Fulfillment Coordinators.
• Facilitated multiple webinars showcasing project enhancements for the Customer Support Team, Product Strategy Group and the Data Support Team for project go-live.Technology Used: Office 365 (Excel, OneDrive.

• SAP S/4 HANA upgrade technical learning support for a Calgary-based oil sands producer. Key achievements:
• Created a comprehensive onboarding program for new consultants joining the learning team
• Researched suitable content and created the course outlines, storyboard content for introductory e-learning programs for SAP S/4 HANA, Master Data and Fiori Navigation
• Improved existing development templates and suggested additions to train-the-trainer materialsTechnology Used: Adobe Captivate 2019, Office 365 (Excel, OneDrive, PowerPoint, SharePoint Online, Microsoft Teams, Word).

Vancouver, British Columbia, CA

• With over 10,000 employees worldwide (deployed mainly in North and South America) I supported Collaboration Services, within Teck Digital Services, creating multi-lingual e-learning solutions for technical software.
• Researched various e-learning tools, recommending Adobe Captivate to create video simulations, in both English and Spanish, utilizing and customizing best-in-class text-to-speech tools enabling rapid development and.
• Developed custom templates to create professional, branded simulations and Quick Reference Guides (QRGs) now used in other IT Departments, and other areas of the business (8-part e-learning series in Customs &.
• Collaborated with change management and subject matter experts to compile documentation -- in particular troubleshooting documentation -- for new technologies deployed across the business including Polycom VVX Phones.
• Designed complete training packages including video simulations, QRGs, webinars or instructor-led PowerPoint decks, including reference and support guides for facilitators
• Facilitated webinars for the deployment of Office 365, Exchange Online, OneDrive and Microsoft Teams (Microsoft Modern Workplace initiatives)

Renton, WA, US

• Oracle Cloud Human Capital Management (HCM) implementation for a Calgary-based energy and utility operator. Key Achievements:
• Collaborated with Human Resources Specialists to develop role-based course outlines for 10 HCM modules
• Developed performance support tools, instructor-led and web-based training solutions for both specialists (up to 40 learners) and large audiences (employee population of 7,000)Technology Used: Adobe Acrobat, Microsoft.

Calgary, AB, CA

• I supported training implementation for SAP using Ancile uPerform by creating custom manuals to coach business analysts on how to author and publish content. Supported SAP consultants as needed.Key achievements:
• Principle uPerform System Administrator supporting the author group and the IT Help Desk trouble-shoot issues with the software, building considerable expertise
• Assisted Ancile Consultant in implementation upgrading to version 5.00 while independently managing the upgrade and testing to version 5.20.9, saving over $30k in consulting fees
• Facilitated training to over 25 authors, developing custom QRGs to serve as reference for common uPerform tasks reducing help-desk tickets and phone calls to Learning & Development
• Created company’s first comprehensive onboarding program integrating custom e-learning program with uPerform managed documents – solution made it easier for employees to access information about company benefits.
• Created ten uPerform e-learning programs to support SAP Success Factors implementation allowing leaders and their teams to learn new processes step-by-step and efficiently

Madrid, Madrid, ES

• (formerly Talisman Energy Inc.)I consulted with senior stakeholders to determine needs, design and facilitate programs.Key achievements:
• Developed program to increase competency in business and employee performance management (Let’s Talk: Connecting The Dots)
• How to Create a Presentation and How to Present with Confidence – developed, facilitated and coached target audience of interns and new presentersTechnology Used: Adobe Acrobat, Harvard ManageMentor, Hummingbird DM, MS.

Calgary, Alberta, CA

• I supported SAP Business Analysts, creating the documentation and training plan, standards, and priorities.Key achievements:
• Acted as Principal System and Publishing Administrator, ensuring all created content was globally accessible
• Collaborated with Basis Team to confirm context sensitive help functioned properly within SAP
• Assisted in capture, editing and publication of 80%+ of 230+ transaction codes, working closely with the SAP Finance (FICO) Business Analyst
• Completed documentation for HRIS, Payroll functions, IT Service Desk Basic Security Functions and Project Systems
• Consulted on documentation plan and priorities for Purchasing including vendor management, purchase requisition–approval–order process, and goods receipt Technology Used: Adobe Acrobat, Ancile uPerform, Lotus Notes, MS.

US

• I led needs assessments with stakeholder groups, designing and facilitating eight leadership and management programs across various business units and production facilities in Canada and the US.Key achievements:
• Created company’s first ever onboarding program, comprising a creative solution for remote facilities / locations which effectively engaged new hires
• Led company’s compensation review creating a data base to load historical comp data to enable more robust reporting for managementTechnology Used: Adobe Acrobat, MS Office (including Access and Project)