Greg Wilson Email & Phone Number

ITIL certified with thirteen years experience in Service Management, Change, Incident and Problem Management within large dynamic energy, telecommunication and government environments. Skilled in establishing and managing ITIL best practice processes, tools and work practices that are scalable, robust and relevant. Proven track record setting up ITIL frameworks, governance and business process which are effective and pass external audits.EXPERTISE AND COMPETENCIESTechnical capability:• Experienced in compliance activities, policy and process adherence• Strong problems resolving skills enhanced by Kepna Trego.• Experienced user of customised system and user management tools.• Experienced user of IT Service Management Tools (Remedy)Building professional relationships:• Quickly building enduring relationships with stakeholders at all levels • Embedding a culture of excellence and trust within the team • Building trust and confidence by delivering the highest quality end result ─ striving to surpass delivery expectationsInterpersonal Skills• Exceptional communication skills with a recognised aptitude for dealing with a diverse range of people.• Skilled in operating in team environments• Competent in autonomous roles

Listed skills include Change Management, It Service Management, Telecommunications, Service Delivery, and 24 others.