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20 years of experience in leading large teams in blue chip organisations across a number of disciplines including CIO and Head of IT/IT Director, Head of Service Management and Head of IT Operations. Expertise in service improvement, with major service improvement results in Barclays Bank, Xchanging and National Commercial Bank, Al-ahli Bank of Kuwait and Target Group resulting in reduced incident volumes and improved availability.Experienced in managing large budgets - circa £60m and in delivering cost reduction projects to organisations ranging between £650k and £37m per year. Accountable executive for numerous large projects ranging from £100k to £130m. Experienced Programme Manager for programmes of 30+ projects. International experience having worked in 21 countries across Europe, Africa, Caribbean, Middle East and Asia.CEO of Illuminet Solutions ltd, a fast growing company providing expert interim management, programme and project management, service management and service transition.
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CeoIlluminet Jun 2013 - PresentPoole, Dorset, GbCEO of Illuminet Solutions, a dynamic and fast growing company, delivering interim management, service transformation, HR expertise and project management capability in the public and private sectors, at home in the UK and overseas. -
Head Of It/Acting CioNational Commercial Bank Jun 2010 - Jun 2013Responsible for providing IT services to the National Commercial Bank, supporting 1900 ATMs, 350 branches, online banking, telephone banking, payments processing, treasury IT and backoffice functions. Responsible for 450 staff across development, operations, service desk, risk, security and business engagement. Budget responsibility for 900m SAR. Reporting to the COO.Successfully delivered a step change to service performance, including a 50% reduction to branch outages, reduced incident volumes by greater than 40% and improved network resilience.Created and implemented an operational risk management model delivering improved risk awareness, reduced risk to service and improved risk reporting.Delivered an upgrade to the Base24 system leading to improved capacity for ATM and POS transactions and improved service performance. Delivered improved IT security including PCI compliance, upgraded security infrastructure and improved management controls.
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DirectorIlluminet Solutions Ltd Sep 2009 - Dec 2010We provide management solutions and services to companies and specialise in short focused contracts.We provide our customers with the ability to bring experience and capability into their organisation for the period they need it.We offer a number of unique approaches to solving business problems with expertise in cost reduction, productivity improvement, service and risk management. We also have extensive ITIL and software asset management expertise.
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Production DirectorXchanging Nov 2006 - May 2009London, GbResponsible for leading a team of 200 IT staff in the delivery of high availability services to external customers such as the Lloyds Insurance Market and London Metal Exchange and internal Xchanging customers.Accountable for the processing of £55bn of Insurance transaction processing and £33bn of payroll processing per year and £30bn of metal exchanges per day.Successfully transformed Xchanging's IT service from an £18m a year IT Hosting company into a £45m per year IT service company. Delivered comprehensive changes to the IT services which included a transformation of the Service Desk reducing the cost by £650k per year whilst radically improving call answering and call handling. Delivered a reduction in high priority incidents by over 90% from 55 per month to less than 5 and reduced incidents overall by over 25%.Key skills include leadership, service improvement and cost reduction. -
Head Of Cross Platform ServicesBarclays Bank 2005 - 2006London, GbResponsible for leading 300 staff delivering technical support for MQ, Storage, Automation and Systems Management, Asset Management, Web Services, Software Licence Management and Data Warehousing. Teams located in London, Knutsford and Poole. Accountable exec for the software licence review across Barclays Bank resulting in improved compliance and reduced cost. -
Head Of Mainframe ServicesBarclays Bank 2003 - 2005London, GbResponsible for leading 320 staff in delivering support for Mainframe, Tandem, AS400 and VMS platforms supporting the mission critical payment and retail banking systems for Barclays Bank. Budget responsibility for £60m.Accountable exec for the cost challenge leading to the successful delivery of a £37m cost reduction.
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Programme ManagerCapital One 2005 - 2005Mclean, Va, UsResponsible for managing 33 projects to improve secuirty and compliance within Capital One. Emphasis on maintaining project momentum through teh project managers, ensuring that resources were deployed effectively and that senior management were kept fully informed. -
Head Of ItBarclays Africa Jan 2000 - Nov 2003Responsible for supporting IT systems serving over 2 million corporate and retail customers across Africa, Indian Ocean and Caribbean.Responsible for managing 5 data centres and 380 IT staff in 10 locations.
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Quality ManagerBarclays Bank 1994 - 1995London, GbReporting to the Quality Director. Responsible for delivering Total Quality Management training and facilitation across Barclays Technology division (1800 staff) and for achieving and maintaining the company wide ISO9001 standards.
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OperationsBarclays Bank 1986 - 1994London, Gb
Greg Wood Skills
Greg Wood Education Details
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Poole High
Frequently Asked Questions about Greg Wood
What company does Greg Wood work for?
Greg Wood works for Illuminet
What is Greg Wood's role at the current company?
Greg Wood's current role is CEO at Illuminet.
What is Greg Wood's email address?
Greg Wood's email address is gr****@****ons.com
What is Greg Wood's direct phone number?
Greg Wood's direct phone number is +44 7867 5*****
What schools did Greg Wood attend?
Greg Wood attended Poole High.
What are some of Greg Wood's interests?
Greg Wood has interest in Animal Welfare, Education, Environment, Health.
What skills is Greg Wood known for?
Greg Wood has skills like Itil, It Service Management, Stakeholder Management, Change Management, Service Delivery, It Operations, Management, Performance Management, Risk Management, It Strategy, Business Process Improvement, Data Center.
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