As the Vice President/Director of Business Systems at Upland Software, I play a pivotal role in strategically managing and implementing enterprise applications and systems. In this leadership position, I oversee a dynamic global team comprising project managers, business analysts, system administrators, architects, developers, and third-party contractors. Together, we drive the seamless integration of internal enterprise applications, ensuring operational cohesion across the organization.My responsibilities include the development and execution of strategies aimed at enhancing the efficiency and effectiveness of our business systems. I am dedicated to aligning these systems with the overarching objectives of our organization. It's been a rewarding experience contributing to the strategic vision of Upland Software and leading a diverse team toward operational excellence.Some of my key contributions are as follows: Orchestrated IT team through 12 acquisitions, standardizing applications, processes, and consolidating data, resulting in a five-year increase of annual company revenues from $70M to $300M. Spearheaded successful implementation of CRM and ERP systems, enhancing business processes and efficiency, leading to a notable 30% improvement in AR/Collections metrics. Drove revenue growth through leadership of impactful programs, spearheading implementation of an Account Engagement platform resulting in a 50% Pipeline increase within one year. Established global support teams with meticulously defined support processes, driving 25% reduction in support ticket times. Achieved a 20% reduction in operating costs by executing strategic initiatives focused on resource management and training.

As a Senior IT Manager at Dell Software Group, I took charge of spearheading Salesforce CRM operations and managing a team of IT professionals. My role involved ensuring the seamless and efficient performance of the IT landscape. Notably, I provided decisive leadership during the enterprise application teams' integral involvement in the successful divestiture from Dell.My responsibilities extended to directing all phases of the divestiture process, adhering to a standard SDLC model. From Requirements and Design through to Development, QA, and Deployment, I played a key role in overseeing a smooth transition. Following are my major achievements as Senior IT Manager: Executed integration of a PRM (Partner Relationship Management) solution for Dell Software, resulting in a notable boost in Channel revenue and streamlining of associated processes. Formulated pragmatic governance processes for Salesforce release management, ensuring enhanced visibility and request prioritization, while maintaining agility to meet business needs.

In my role as a Program Manager at Dell Software Group, I was responsible for the management and execution of complex IT projects. Collaborating closely with cross-functional teams, I ensured timely and budget-compliant project delivery. A significant aspect of my role involved leading project management efforts for various M&A initiatives during the establishment of Dell Software, Inc.I actively liaised with multiple functional and business leads to develop and implement tasks for the integration of acquired companies onto a unified quote-to-cash platform. This experience honed my skills in orchestrating seamless project execution and fostering collaboration across diverse teams.My key success for this role is: Facilitated implementation of a subscription business model for Dell, creating avenues for new revenue streams. Developed a comprehensive multi-year, multi-million-dollar program roadmap in collaboration with business stakeholders, ensuring alignment with strategic objectives.

At CareFusion, I served as a Program Manager, overseeing and delivering complex projects within the healthcare industry. My role required a high level of proficiency in managing cross-functional teams, and I demonstrated effective leadership and coordination to ensure on-time and within-budget project deliveries.Working in the dynamic healthcare sector allowed me to enhance my skills in navigating complexities and fostering collaboration among diverse teams. Here are my proudest achievements: Reduced master data issues by 80% through the implementation of an MDM system and supporting governance processes. Implemented an enterprise QlikView reporting solution, accelerating the generation of operational reports and dashboards by a factor of 5.