•Provide outstanding customer service to patrons regarding pool regulations, recreation administration, and water safety education.•Supervise a team of lifeguards and swim instructors to delivery quality service in a pressurized environment.•Assist in developing and delivering staff trainings to enhance the growth of staff abilities and skills.•Enforce facility rules to ensure applicable policies, guidelines, and safety procedures are followed.

•Design and lead thorough, age-appropriate workouts focused on swim technique, endurance, stroke development and drills.•Coach and encourage a group of swimmers in a lifesaving sport swim team

•Administer first aid in the event of injury by effectively performing emergency procedures while communicating with aquatic staff.•Responsible for swim instruction on variety of skills and levels, including the instruction of first aid and lifesaving skills to infant, child, teen, and adult participants.

•Collaboratively develop and design high-quality community programming•Oversee a team of staff members delivering recreation programming, ensuring these programs operate as planned and adhere to management procedures and policies.•Evaluate community programs and the staff delivering them, providing feedback and strategies to improve the experience of community members and the skills of staff members.•Maintain positive relations with community members and parents/guardians of program participants with exceptional customer service skills.

•Analyze Privacy Impact Assessments and make recommendations to government institutions to ensure compliance.•Report privacy breaches to senior level executives.•Draft and develop policy instruments.

•Reviewed weekly sales and statistics, inputted store invoices/credits, approved and edited payroll of all store employees.•Professionally responded to customer concerns, provided outstanding customer service while maintaining store policies.•Counted and balanced cash register drawers and safes, while resolving discrepancies, when necessary.

•Provided exceptional customer service and knowledgeable assistance•Maximized customer satisfaction by greeting customers, processing POS transactions and efficiently handling cash payments and coupons