• Responsible for the support of external customers via incoming phone calls and email communication in a timely manner• Prepare appropriate quotes, renewals, risk acceptability, and pricing in accordance with company standards.• Prepare and perform limited review of underwriting reports, referrals, claims, endorsements, renewals, and quotes.• Task leader of customer requested cancellations to ensure they are processed in an efficient, accurate, and professional manner.• Provided feedback and process improvement recommendations to ensure better efficiency and exceptional customer experience. • Trained employees on current and new system processes.

I am responsible for increasing revenue for Aloha Print Group by finding and developing new business in all vertical markets. I am able to achieve this through the following tasks:- Generate leads through research, communication, and networking events- Asking for and following up on referral based leads- Facilitate an effective hand-off to our customer service team- Creating a regular cycle of contact with clients to educate them on new services we can provide - Conduct tours of the Aloha facility to show prospects our wide range of services

-Ensure a positive experience for clients with large, multifaceted projects-Responsible for quoting all aspects of client project-Educate clients on file set up and submission process-Maintain lines of communication with clients concerning project status-Collaborate with production staff and department managers to maximize productivity-Perform final quality check and delivery of project to clients