Senior Customer Relations Specialist
• Responsible for the support of external customers via incoming phone calls and email communication in a timely manner• Prepare appropriate quotes, renewals, risk acceptability, and pricing in accordance with company standards.• Prepare and perform limited review of underwriting reports, referrals, claims, endorsements, renewals, and quotes.• Task leader of customer requested cancellations to ensure they are processed in an efficient, accurate, and professional manner.• Provided feedback and process improvement recommendations to ensure better efficiency and exceptional customer experience. • Trained employees on current and new system processes.