Gregory Victor Email & Phone Number

Supervised eight agents assigned to me and floor wide supervision in the customer service department.Provided support to the IT team, and other surrounding agents in the work environment.Customer service and support in the Computer, Entertainment and Home and Business field, duties included answering customer queries, problem solving, and assisting the agents.Successful in keeping the service level at 98%.Worked with several agents in assisting them assist the members and their products.Trained agents on how to assist a member in the lines of new electronics, as well as training in new features of electronics of today.Performed market research surveys on customer needs and requirements.Structured and maintained great methods which helped me and fellow agents.

Analyzed technical requirements of customers wanting to utilize electronic equipment for their home.Executed daily operations of organizing the isles, opening the registers, and inspecting department prior to store opening..Instrumental in raising the department's numbers up as far as sales, credit and, warranty purchases.Trained new associates on how to present the lines of electronics carried, as well as training in new features of electronics today.Successfully handled large money transactions, credit, and cash.Structured and maintained selling methods which helped me and fellow associates.

Directed activities concerned with handling and storing ammunition, rockets, mines, and other explosive components.Executed daily operations of issuing and receiving ammunition.Reviewed invoices and requisitions to plan work activities.Was instrumental in maintaining a safe and clean Ammunition Storage Point. (ASP).Specified magazine and bunker number for storing each type of ammunition, proper quantity to store in bunker and magazine and numerical order of bunkers and magazines from which to issue requisitioned ammunition.Enforced worker compliance with established safety regulations and procedures for handling and storing each type of ammunition.Inspected bunkers and magazines to ensure that automatic safeguards and control instrumentation were operative and security measures were in force.Prepared reports and correspondence and directed clerical personnel in typing reports and recorded keeping activities.