Gregory Johnson, Jr Email and Phone Number

Managing multiple state accounts within the Azure, OCI & AWS environments. Fully deploy resources and networking for new and existing tenants/subscriptions.

Managed state account VMware environment, monitoring ticket queues for outages and provisioning new servers in the environment.

I manage on-site and remote support through LogMeIn remote services, evaluate user needs and trends and order/plan accordingly. I support Kyocera printers locally and previously Ricoh units. Deploy and manage Malwarebytes security solutions as well as Cisco Umbrella DNS clients. I process tickets in Tier 1/Tier 2/Tier 3 levels, and escalate as needed, AD and Azure domain administration daily, O365/D365 support. Remote support includes remote site support travel, iPhone / Android OS support regularly

I manage new hire builds and deployments ranging from imaging through PXE SCCM environments, software deployment and administration. I also support Xerox printers throughout the business as well as Telecom administration through Avaya Site Administrator and 2nd Nature. Active Directory administration. iPhone and iPad deployment administrator. Site certified for Apple support for iOS 7+

Support Teva's sales force from around the country. I deal with SCCM, Checkpoint VPN and Encryption systems, RSA, Active Directory, CA Ticketing systems all on a Windows 7 based environment. Xerox/Ricoh Printer troubleshooting. GoToAssist and Dameware remote tools to administer support over the phone.

I support the KU Med Hospital's staff on any and everyday computer, printer, issues and document them through a ticketing system on 1st Shift, use SMS mainframe software to print jobs, Dameware Remote Support tool utilization, Exchange manipulation and HEAT ticketing system to document issues.

Take calls for clientele and assist with applications and Desktop machines with repairs and resolutions to issues.

Primary duties include supporting all levels of users through remote desktop connection, documentation and phone support. Troubleshooting using VPN connections into clients and knowledge base for fixing the systems.Technologies supported: Windows XP, Citrix Presentation Server 4.x, AS/400, Mainframe, VPN, MS Office, Exchange email, Windows 2003 Servers.

Remote support of over 12,000 Company owned and Franchise offices throughout the world. Primary duties include supporting all levels of users through remote desktop connection, documentation and personal experience. This includes talking users through prescribed setup and troubleshooting steps. Experience with Clarify ticketing systems and would escalate tickets as needed.Troubleshooting using CaseWare knowledgebase in Clarify case management software. Used Ghost to re-image machines and push out images through the LAN.Support and troubleshooting of Windows Server 2003 and XP workstations. Support and troubleshooting of Wide Area Networks, Local Area Networks, Virtual Private Networks, and VPN hardware and Cisco VPN software.Support and troubleshooting of office printers, receipt printers, and credit card readers.

Troubleshooting & installation of Cisco Routers and Switches, Windows 2003 Server, Windows XP workstation.Installation and support of existing LAN/WAN, Cisco Routers, Windows 2003 Server, Windows XP workstations, networking equipment.Troubleshoot computer and network problems remotely through VPN and remote access

Troubleshoot computer and network problems remotely through VPN and remote access (Citrix)Desktop support, basic project management, understanding of network and firewall basicsPerform maintenance on Windows 2000/XP networksManage the migration of clients from a legacy VPN platform to a replacement, including planning, client configuration, requesting new VPN / firewall configuration, scheduling cutover with client and User acceptance testing

Troubleshoot computer and network problems remotely through VPN and remote accessSetup computers for network connections, Windows 2000/XP and MS OfficeTrain end users on MS Operating Systems and MS Office applicationsPerform maintenance on Windows NT/2000/XP networksRemotely Administer Windows NT/2000/2003 ServersMonitor network Security.Maintain and Configure special programs designed for the USMC.

Administer Remedy Help Ticket SystemAdminister Outlook Exchange Server; Completed residential service calls on various technical issues with personal home computers.Replacing internal computer equipment such as hard drives, memory, Installing customer software and Microsoft operating systems on Workstations and Servers

Perform phone support of Windows Operating systems and LAN/WAN supportTechnical repair of PC-based computers for customers Technical hardware replacement and software analyst Quote driven custom building and analyzing of PC computers