Greg A. Email & Phone Number

Orlando, Fl, Us

Providing technical support for Lake County Supervisor of Elections

Program Manager Consultant 2022-2023 •• As Technical Program manager I used my skills to create a master program plan in MS Project (following the waterfall method) to de-activate the VersionOne application and move 250 teams across 11 business units worldwide (China, London, Paris, the Cape, to name a few) to Azure Dev Ops (ADO) application to the AWS cloud. The target given consisted of a move within one year- I completed two (2) months early and saved hundreds of thousands of dollars in licensing fees/support. The migration included moving all Portfolio items.• Lead weekly transformation/migration meetings with senior leadership as well as each team using “Microsoft Teams” • Provided weekly updates to senior leadership as to number of teams in progress, number of teams completely moved to ADO as well as reviewed open issues focusing on critical and high issues.• Conducted high level presentations with senior leadership (C-level) for each business unit and detailed meetings with the individual teams that will be migrating to ADO.• Created Pre and Post Migration checklist to be used by the teams prior to and after the migration has taken place.• Used “Confluence” to house the various artifacts such as FAQ’s, Overall Azure Dev Ops Migration Information, etc• Used enterprise JIRA to track Issues/Risk for tracking Critical (e.g. No work around), High (e.g. Has a workaround), Medium and Low issues related to the migration effort• Once all teams were moved to ADO, software development moved to a hybrid Agile methodology. Tracking included DORA metrics and to include Deployment Frequency (DF), Mean Lead Time for Changes, Mean Time to Recovery, Change Failure Rate and Reliability and JIRA Burn down charts for Agile reporting and Burn up charts for Scrum reporting across the entire enterprise

Senior Program Manager Consultant 2021 –2022 100% remote• Managed four major software development SaaS projects following the PMI waterfall methodology. Proactive Alerts (customer facing); GIS upgrade to include Enterprise server, Desktop and Enterprise Mobile app., moving and up-grading the Proactive Alert applications to the AWS Cloud.• Using MS Project, provided resource capacity planning and allocation identifying internal resources; IT- Developers, Business Analyst, Quality, Marketing, Security, etc. as well as 3rd party vendor resources. These applications are full customer facing using cell phones, i-Pads, computers or the telephone. The upgrade included multi-language functionality and Identity Access Management using Okta for mobile device management-used.• As the Technical PM I also managed the OGS power plant project which was an infrastructure project that encompasses all the requirements to bring on a power generating station that was purchased by OUC. I manage all aspects of the infrastructure to include a fully loaded project plan in MS Project to include resource allocations, Wi-Fi networks, equipment orders, installation, testing and training making sure the facility meets OUC standards working with all departments (Legal, IT, Security, etc.)• I produce a detailed program plan that are resource loaded, status reports that provide weekly status and budget vs actual. I also produce the Charters, Communication plans, RACI charts, Risks/Issue reports to include action plans.

Lake Buena Vista, Florida, Us

Managed two major projects (Resort Reservation System (Packages, Sales, Booking, Payments and Vendor 3rd Party partners) -Core API’s and EAI replacement applications, moving to the Cloud) using the Agile/Scrum methodology. Contract ended- Covid 19

Orlando, Fl, Us

• Focused on impact of technology on the sales process through to contracts submission looking for any process improvements.• Built relationships with the sale site teams: sales, marketing, contracts and operations along with the site leadership.• Identified common threads (issues/enhancements) across enterprise, prioritized issues, and made recommendations to executive management; served as voice of sales to facilitate prioritized changes using the change management process through IT.• Called upon to provide input into the resource capacity plan and strategic plan taking into account best practices and created visual similar to Gartner’s “magic quadrant,” showing which business unit had what expertise and how to best use each to help increase market share.• Provided on-site technical support/training of sales applications working as liaison between sales, contracts, and IT to improve overall guest experience while maintaining open lines of communication between sales, contracts in field, and corporate counterparts. Delivered training via WebEx as needed.• As the Technical PM, I worked with the various departments and built out a master program plan to include the resource allocation using MS Project to ensure that the infrastructure (equipment, networks, Wi-Fi, 3rd party vendors, and internal resources, etc.) for the new sales sites was in place per the business timeline.• Conducted on-site sales site visits twice per year to observe and document issues and enhancements with applications/technology/infrastructure to include Wi-Fi connectivity.• Participated in the review of projects to set priorities being the liaison between the business sides of the house, IT, 3rd party vendors.• Worked with resource managers to develop the resource capacity plan along with change management, release management and delivery management teams to ensure smooth transition from software development of the application into production following the Agile methodology.

• Managed major software development SaaS sales application projects (E-Worksheet) following the Agile methodology.• Provided resource capacity planning, status reporting to include issue/risk and mitigation. I facilitated as a scrum master for three Agile projects for Sales. Based on my success I was promoted to Sr. Manager Sales Operations and Technology reporting to the VP Sales/Operations leadership and the CIO.• Managed a major transformation to the SaaS sales application used on the sales I-Pads to include Japanese and Korean language and currency capabilities following the Agile methodology

London, Gb

•• Established company’s PMO following the PMI project methodology. Provided policies, procedures, templates, and training on all aspects of the methodology to PMs within company worldwide. • Created and reported on “high visibility” software development projects to CIO.• Developed Organizational Analysis System Integrated Solutions model (OASIS) that focused on resource capacity planning to help manage current (As-Is) and future (To-Be) software development and process improvement projects.• Provided software development project assessments, created and reported on metrics associated with methodology standards allowing team to pass internal and external audits.• As Technical PM I managed multi-million dollar- data center moves from multiple sites (4) across globe to two new sites (one in Americas and one in UK), and oversaw creation of disaster recovery (DR) sites (one in Americas and one in UK). Using Clarity I built out the resource capacity plan working with resource managers and working with 3rd party vendors, tracking the movement of hardware and applications/database as well as building out of new hardware servers then moving applications and databases.• Developed SharePoint site used by all PMs and BAs for all software development project artifacts/documentation (stories, iteration plans). Clarity was used for the overall program to show: Tasks, dependencies and resources assigned.

Milwaukee, Wisconsin, Us

•• Following the modified Waterfall/Agile methodology I facilitated the software application development of the following products of Anti-Money Laundering (AML), fraud and employee fraud, and Electronic Funds Transfer (EFT). This included resource capacity planning and allocation to build out the project team.• Led major/complex client-facing software development projects through release management to include regulatory requirements in which I helped move from a waterfall methodology to an agile methodology.• Oversaw conversion and upgrade of software development for a large commercial bank in Hawaii • Directed all aspects of program management including resource allocation, team meetings, status reports to executive steering committees (bank and Fiserv), and tracking the projects financials (budgets) to include change management. • Managed merger/acquisition for large commercial bank in Miami, encompassing Internet banking, online accounts, mortgage banking, electronic transactions and payments, data warehouse, disaster recovery, information security, and 3rd party vendor hardware upgrades to infrastructure.• Managed the expansion of retail business for large commercial bank in UK into online banking business • As the Technical PM I managed all aspects of an upgrade for a large commercial mortgage finance company in Trinidad, including purchase of 3rd party vendor hardware and licensing of products, mock testing, and go-live upgrade testing (worked on-site in Trinidad Tobago). • Oversaw large merger/acquisition for major bank in Philadelphia, requiring creation and execution of a master program plan resource loaded based on specific skill set needed • Led a merger/acquisition and conversion for large bank in Boston that purchased three banks in California, including company’s software applications: Signature Core, Desktop, Nautilus, Prologue, EFT, and Fiserv Internet Provider products

Ms, Management

Phd, Information Systems

Bs, Electrical Engineering

Bachelor Of Science - Bs, Electrical And Electronics Engineering