Customer Success Manager
I led CrossWinds growth management team to develop and deliver a Customer Success strategy for municipal, county and state Public Safety communities for both single and multi-jurisdictional deployments in the New England territory. Our flagship product, Valcour Cloud Public Safety™ provides real-time SaaS performance for our customers. - Managed 12 MM in revenue from State of Vermont agencies.- Closed first Online Data Dashboard sale in August / Burlington, VT Police Department. 14k ARR. - Worked with Agency Chiefs and Directors aiding their pursuit of efficiency, compliance and transparency.- My role was to run all new sales activities and to create our customer success model.- Led CrossWinds growth management team to develop and deliver a Customer Success strategy.- Created integration relationship with channel partners, AXON and First Due creating new revenue.Product and service portfolio includes: Core CAD/RMS, Off-line-capable Mobile CAD/RMS, Online Public Reporting Portal, Public Data Dashboard, Analytics, PSAP/Fire/EMS dispatching, Automatic Location (AVL/AOL), Chat, Use of Force Reporting, NIBRS Reporting, Clery Reporting, Violations management, Fire RMS integration, Axon integration, Crash Reporting, Barcode scanning.