Greg Ariti Email & Phone Number

Prospect, New South Wales, Australia

Chatswood

• Project Technical lead for CUCM upgrade 8.6 to 10.5 for a 6000+ user environment in Australia and 450+ user environment in Asia. Includes Unity Connection upgrade to 10.5, COBRAS import to consolidate multiple Unity Connection instances• Successful migration of UCCX to a new 10.6 cluster, including wallboard software.• SIP CUBE deployment and migration of over 20 ISDN and legacy PABX telephony services to enterprise SIP with Cisco handset deployment• Rollout of Jabber UC client to 3000+ users including testing, configuration, bulk creation and SOE integration• Deployment of Cisco Expressway for Jabber Mobile Remote Access and B2B VC calling• Roll-out of 40+ VC endpoints in new Corporate office, with standardised configuration, licensing and software versioning• Voice and Video SME for BAU support• Deployment of White Glove managed VC endpoints for four key locations as a Global VC project, with Expressway B2B calling as fall back• Implementation of ILS (Inter-cluster Lookup Service) for Global VC dial plan replication and user authentication to home cluster• Installation and integration of Cisco Meeting Server as a POC for Bridging resource management and scalability• Provided input to RFP process and selection for Personal VMR managed service for global implementationMajor Projects and Achievements: • Cost reduction through migration of legacy ISDN and PABX services to centralised enterprise SIP service.• Implementation of increased Video conferencing capabilities in the new Corporate office, including working with AV vendors.• Training of other users in basic Voice application administration tasks for self-sufficiency• Successful Jabber UC client implementation• Successful implementation of Cisco Expressway solution for firewall traversal, providing B2B SIP video calling and Jabber MRA authentication. Included deployment to ASIA and US regions, with GeoDNS for local SRV response of local Expressway ingress point.

Chatswood Nsw

• Voice and Video Communications Technical Lead and service owner• Responsible for a large IP Telephony Environment (2 x Cisco Call Manager clusters, 15 Servers, 8000 IP phones, Inter-Country and inter Cluster connectivity)• Assumed lead role in the implementation of a large Video Conferencing Environment rollout – 190+ endpoints of various models including legacy Tandberg MXP1700, C, EX, MX and SX series endpoints.• Responsible for 3 X Cisco UCCX (Unified Contact Centre Express) 10.x clusters supporting 100+ agents servicing both internal and external call centres (Emergency Call Centre)• Performed routine room assessment for Audio Visual integration and Video conferencing suitability, including AV integration works and recommendation reports• Procurement and product configuration activities of infrastructure and end user devices through preferred vendors.• Cisco maintenance renewal rationalisation decision influencing.• Managed exponential growth since start of the employment (from ~5,000 to ~10,500 IT enabled users)• Telco and Vendor relationship management • Process enhancements and refinements• Responsible for mentoring and coaching other junior network engineers• Liaise with multiple levels of management within IT and key business stakeholders• Technical point of escalation for Data and Voice networks• Work with different technical people of various skillset• Internal training and education program for knowledge transfer, process refinement and change implementation• Involved in peer review process for quality assurance purposes• Collaboration platform licensing management, including capacity, planning and procurement

Chatswood, Nsw

Chatswood, Nsw

North Sydney, Nsw

Liverpool, Nsw