Gregary (Greg) D. Carr Email and Phone Number
Gregary (Greg) D. Carr work email
- Valid
- Valid
Gregary (Greg) D. Carr personal email
- Valid
Innovative Senior Leader | Driving Customer-Centric Solutions & Cloud-Based Technology Implementation | Customer Contact and Enterprise CorrespondenceA forward-thinking senior leader, dedicated to transforming both customer and employee experiences through cutting-edge technology and strategic implementation. I have a passion for driving efficiency, employee satisfaction, customer satisfaction, and leading the orchestration of seamless transitions from on-premise to cloud-based contact center solutions. By leveraging Artificial Intelligence, I strive to optimize automation, self-service capabilities, and authentication processes, resulting in enhanced employee engagement, customer interactions and containment metrics.• Spearheading Customer Contact Transformation: With a proven track record in senior leadership roles, I successfully lead cross-functional teams in revolutionizing customer contact solutions. My approach ensures smooth migrations to cloud-based technology, streamlining operations and elevating service quality.• Pioneering AI-Driven Solutions: Embracing the power of artificial intelligence, and harnessing the potential of cutting-edge technologies to create intelligent self-service options, augment agent performance, and improve containment rates, empowering our organization to deliver personalized and efficient customer interactions.• Strategic Alignment & Collaborative Leadership: Collaborating with key stakeholders to align technology initiatives with overall business objectives. Ability to lead, mentor, and inspire high-performing teams, cultivating a culture of innovation and continuous improvement.• Customer-Centric Approach: Advocating for customer-centricity and integrating customer feedback and data insights to develop data-driven strategies that anticipate and exceed expectations.• Continuous Learning & Industry Involvement: Passion for staying ahead of industry trends, and committed to staying updated on the latest technologies and best practices. Actively participating in industry events and engaging in thought leadership activities to drive innovation and thoughtfully guide our organization to thrive in a fast-evolving landscape.
Gm Financial
View- Website:
- gmfinancial.com
- Employees:
- 8620
-
Svp Digital - Customer ContactGm FinancialFort Worth, Tx, Us
-
Svp Enterpise Business SystemsGm Financial Mar 2020 - PresentDallas-Fort Worth MetroplexDedicated to transforming customer experiences through cutting-edge technology and strategic implementation. With a passion for driving efficiency and customer satisfaction, I specialize in orchestrating seamless transitions from on-premise to cloud-based contact center solutions. My expertise lies in leveraging artificial intelligence to optimize automation, self-service capabilities, and authentication processes, resulting in enhanced customer interactions and containment rates.
-
Senior Vice President Remarketing Solutions, Business Affairs NaGm Financial Jan 2018 - Mar 2020Dallas/Fort Worth AreaSpearhead performance-oriented teams to achieve ambitious goals and drive transformative change in the automotive industry. My expertise lies in understanding dealer needs to cultivate strong dealer relationships, optimizing off-lease inventory purchases, and accelerating the adoption of cutting-edge online purchasing platforms to deliver exceptional value propositions.
-
Vice President - Credit Support ServicesGm Financial Jan 2015 - Jan 2018Dallas/Fort Worth AreaResponsible for the leadership of Credit Support Services (CSS), an organization consisting of five departments and approximately 100 team members with a wide range of responsibilities that include:- Partnering with Dealer Services, Loan Services, Risk, Pricing, Legal, IT, and Credit Review to ensure company underwriting and funding policies and practices comply with federal rules and regulations (CFPB, Reg B, ECOA, etc.).- Participating as a member of the Credit Policy Team tasked with the creation, development, implementation, and execution of new policy and enhancements/revisions to existing policy.- Supporting the credit and funding centers with the up-front review and investigation of potential fraud and misrepresentation concerns relating to synthetic and stolen identities, fraudulent identification, income, employment and residence documentation. - Supporting the credit and funding centers with concurrence and exception decisions that fall outside of company policy and/or above assigned levels of lending authority. - Ensuring that the credit and funding centers adhere to proper policy during the underwriting/funding processes through monthly, post funding audits of loans and assigning monthly QA scores. - Providing support to the credit centers with underwriting coverage of overflow applications during peak business hours, national holidays and other critical time periods. - Support the credit centers with after hour and weekend coverage, support during inclement weather and/or system related outages, and during credit center events, meetings, and team outings.
-
Assistant Vice President Strategic SalesGm Financial Mar 2013 - Jan 2015Fort Worth, TexasResponsible for executing the strategy and project management for GM Financial back-end product offerings that include Vehicle Service Contracts (VSCs), Guaranteed Asset Protection (GAP), and other ancillary products. Also responsible for managing strategic alliances with the General Motors project team, intercompany departments including Dealer Services, Dealer Services Training, Commercial Lending, Sales and Credit Operations, and the Executive Leadership team to develop organizational goals and objectives.
-
Dealer Services TrainingGm Financial/Americredit Dec 2011 - Mar 2013Arlington, TxReponsible for the development and delivery of sales education and training materials for GM Financial and Americredit Dealer Relations Managers (DRMs) nationwide. Prepare and train newly hired DRMs and provide continuing education for existing DRMs as new products and services are released. Train on the full suite of auto finance and ancillary products offered by GM Financial/Americredit. Products include commercial floorplan lending, floorplan insurance, non and sub-prime retail, prime, non and subprime lease, as well as a private label Vehicle Service Contract and GAP product. Conduct DRM ride alongs nationwide to reinforce training as well as provide ongoing coaching and mentoring to ensure effective sales, closing, and objection handling techniques. Utilize the IMPACT sales method to develop a vertically integrated and consultative sales approach that will assist our dealer partners in obtaining incremental sales and increased gross profit.
-
National Sales ManagerPhoenix American Insurance Group / Wynn'S Extended Care Inc Oct 2006 - Jun 2009Responsible for all field sales activities marketing Extended Vehicle Service Contracts and Guaranteed Asset Protection Insurance to domestic and franchised automobile, recreational vehicle, marine and motorcycle dealers. Managed 40+ field representatives with oversight of more than three thousand end users.Responsible for the preservation of existing business as well as the procurement of new business through cold calling, product presentation, follow up, training, and installation of the e-fulfillment systemOrganized and facilitated quarterly sales meetings and certification courses for all field representatives to ensure product knowledge, technical comprehension, and understanding of current marketing and incentive programsResponsible for recruiting, training, development, and leadership of all field representatives
-
General Manager/Dealer PrincipalVinita Chevrolet Oct 2004 - Oct 2006Oversaw the daily operations of a domestic, franchised automobile dealership including advertising, forecasting, budgeting, vehicle inventory control, parts inventory control, floor-plan maintenance, and wholesale/auction organizationDeveloped merchandising strategies resulting in increases in unit sales, gross profit percentages, Consumer Satisfaction Indices (CSI), and Service Satisfaction Indices (SSI)Responsible for recruiting, hiring, training, and motivating all positions of leadership within the dealership as well as regular oversight of each department to ensure efficient operations and departmental profitabilityProvided motivational leadership and used sound judgment to positively impact employee's attitudes and build morale
-
Dealer Relations/Territory ManagerDaimler Chrysler Services North America, Llc Apr 2002 - Oct 2004Responsible for cultivation and maintenance of business relationships with twenty-eight Dodge, Chrysler, and Jeep franchised dealershipsAssisted dealership owners and operators in analyzing their financial positions, and offering consultative solutions for improving dealership profitability and overall financial health Performed monthly reviews of dealership financial statements to ensure that capitalization covenants were maintained, and made recommendations regarding inventory management, frozen capital, fixed operations, and debt subordinationPrepared dealer credit analysis of financial and operating summary information for credit requests pertaining to buy-sell arrangements, capital loans, real estate loans, and wholesale lines of credit
-
Director Of FinanceFrank Parra Auto Group May 1999 - Apr 2002Managed dealership finance department that consisted of four full-time finance and insurance producers selling retail financing, extended vehicle service protection, and other insurance productsResponsible for securing retail financing, obtaining lender stipulations, overseeing funding process, and balancing reserve statementsConducted weekly training of sales team with respect to objection handling techniques in an effort to overcome customer objections throughout the sales process
Gregary (Greg) D. Carr Skills
Gregary (Greg) D. Carr Education Details
-
Economics & Political Science -
Nada Dealer AcademyAutomotive Dealership Management
Frequently Asked Questions about Gregary (Greg) D. Carr
What company does Gregary (Greg) D. Carr work for?
Gregary (Greg) D. Carr works for Gm Financial
What is Gregary (Greg) D. Carr's role at the current company?
Gregary (Greg) D. Carr's current role is SVP Digital - Customer Contact.
What is Gregary (Greg) D. Carr's email address?
Gregary (Greg) D. Carr's email address is gr****@****ial.com
What schools did Gregary (Greg) D. Carr attend?
Gregary (Greg) D. Carr attended University Of North Texas, Nada Dealer Academy.
What skills is Gregary (Greg) D. Carr known for?
Gregary (Greg) D. Carr has skills like Sales, Leadership, Finance, Forecasting, Credit, Marketing, Team Building, Budgets, Sales Management, Retail, Customer Retention, New Business Development.
Who are Gregary (Greg) D. Carr's colleagues?
Gregary (Greg) D. Carr's colleagues are Jessica Vargas, Temeaka Smith-Baker, Linda Caroleo, Stephen Boswell, Mike Jones, Elise Frost, Franchon Reed.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial