Gregary (Greg) D. Carr Email & Phone Number

Fort Worth, Tx, Us

Dallas-Fort Worth Metroplex

Dedicated to transforming customer experiences through cutting-edge technology and strategic implementation. With a passion for driving efficiency and customer satisfaction, I specialize in orchestrating seamless transitions from on-premise to cloud-based contact center solutions. My expertise lies in leveraging artificial intelligence to optimize automation, self-service capabilities, and authentication processes, resulting in enhanced customer interactions and containment rates.

Dallas/Fort Worth Area

Spearhead performance-oriented teams to achieve ambitious goals and drive transformative change in the automotive industry. My expertise lies in understanding dealer needs to cultivate strong dealer relationships, optimizing off-lease inventory purchases, and accelerating the adoption of cutting-edge online purchasing platforms to deliver exceptional value propositions.

Dallas/Fort Worth Area

Responsible for the leadership of Credit Support Services (CSS), an organization consisting of five departments and approximately 100 team members with a wide range of responsibilities that include:- Partnering with Dealer Services, Loan Services, Risk, Pricing, Legal, IT, and Credit Review to ensure company underwriting and funding policies and practices comply with federal rules and regulations (CFPB, Reg B, ECOA, etc.).- Participating as a member of the Credit Policy Team tasked with the creation, development, implementation, and execution of new policy and enhancements/revisions to existing policy.- Supporting the credit and funding centers with the up-front review and investigation of potential fraud and misrepresentation concerns relating to synthetic and stolen identities, fraudulent identification, income, employment and residence documentation. - Supporting the credit and funding centers with concurrence and exception decisions that fall outside of company policy and/or above assigned levels of lending authority. - Ensuring that the credit and funding centers adhere to proper policy during the underwriting/funding processes through monthly, post funding audits of loans and assigning monthly QA scores. - Providing support to the credit centers with underwriting coverage of overflow applications during peak business hours, national holidays and other critical time periods. - Support the credit centers with after hour and weekend coverage, support during inclement weather and/or system related outages, and during credit center events, meetings, and team outings.

Fort Worth, Texas

Responsible for executing the strategy and project management for GM Financial back-end product offerings that include Vehicle Service Contracts (VSCs), Guaranteed Asset Protection (GAP), and other ancillary products. Also responsible for managing strategic alliances with the General Motors project team, intercompany departments including Dealer Services, Dealer Services Training, Commercial Lending, Sales and Credit Operations, and the Executive Leadership team to develop organizational goals and objectives.

Arlington, Tx

Reponsible for the development and delivery of sales education and training materials for GM Financial and Americredit Dealer Relations Managers (DRMs) nationwide. Prepare and train newly hired DRMs and provide continuing education for existing DRMs as new products and services are released. Train on the full suite of auto finance and ancillary products offered by GM Financial/Americredit. Products include commercial floorplan lending, floorplan insurance, non and sub-prime retail, prime, non and subprime lease, as well as a private label Vehicle Service Contract and GAP product. Conduct DRM ride alongs nationwide to reinforce training as well as provide ongoing coaching and mentoring to ensure effective sales, closing, and objection handling techniques. Utilize the IMPACT sales method to develop a vertically integrated and consultative sales approach that will assist our dealer partners in obtaining incremental sales and increased gross profit.

Responsible for all field sales activities marketing Extended Vehicle Service Contracts and Guaranteed Asset Protection Insurance to domestic and franchised automobile, recreational vehicle, marine and motorcycle dealers. Managed 40+ field representatives with oversight of more than three thousand end users.Responsible for the preservation of existing business as well as the procurement of new business through cold calling, product presentation, follow up, training, and installation of the e-fulfillment systemOrganized and facilitated quarterly sales meetings and certification courses for all field representatives to ensure product knowledge, technical comprehension, and understanding of current marketing and incentive programsResponsible for recruiting, training, development, and leadership of all field representatives

Oversaw the daily operations of a domestic, franchised automobile dealership including advertising, forecasting, budgeting, vehicle inventory control, parts inventory control, floor-plan maintenance, and wholesale/auction organizationDeveloped merchandising strategies resulting in increases in unit sales, gross profit percentages, Consumer Satisfaction Indices (CSI), and Service Satisfaction Indices (SSI)Responsible for recruiting, hiring, training, and motivating all positions of leadership within the dealership as well as regular oversight of each department to ensure efficient operations and departmental profitabilityProvided motivational leadership and used sound judgment to positively impact employee's attitudes and build morale

Responsible for cultivation and maintenance of business relationships with twenty-eight Dodge, Chrysler, and Jeep franchised dealershipsAssisted dealership owners and operators in analyzing their financial positions, and offering consultative solutions for improving dealership profitability and overall financial health Performed monthly reviews of dealership financial statements to ensure that capitalization covenants were maintained, and made recommendations regarding inventory management, frozen capital, fixed operations, and debt subordinationPrepared dealer credit analysis of financial and operating summary information for credit requests pertaining to buy-sell arrangements, capital loans, real estate loans, and wholesale lines of credit

Managed dealership finance department that consisted of four full-time finance and insurance producers selling retail financing, extended vehicle service protection, and other insurance productsResponsible for securing retail financing, obtaining lender stipulations, overseeing funding process, and balancing reserve statementsConducted weekly training of sales team with respect to objection handling techniques in an effort to overcome customer objections throughout the sales process

Bachelors, Economics & Political Science

Activities and Societies: Pi Sigma Alpha, UNT Dean's List, Golden Key National Honors Society, Political Science Honors Society

Graduate, Automotive Dealership Management

Activities and Societies: The 11-month Dealer Academy included six one-week classroom sessions at NADA headquarters in McLean, VA followed.