Global Key Account Manager
Eden Prairie, Minnesota, Us
CH Robinson Worldwide 2016 – 2017Global strategic account management responsibilities for $1B customer under threat of diversion to competition.Strategic Account ManagerRecruited by $13B 3PL to develop and implement turn-around strategy for at risk and rapidly growing $1B global client. Identified risk exposures and implemented global mitigation strategy requiring coordination and direction of management/operational resources in Mexico, Asia, Europe and Oceania. Drove budgeting, P&L and reporting improvements praised by management for providing quantitative and actionable insight regarding threats and growth opportunities within customer’s $10M annual transportation spend. Worked with CHR Carrier Management Team to develop, communicate and successfully implement an innovative SCFI index-based pricing strategy that provided much needed stability in support of the customer’s rapid growth while also mitigating CHR losses in the most tumultuous ocean market in history. Developed and presented customer-centric growth strategy focused business reviews to client management in Asia, Europe, Canada and the US, adding consultative value and forming the foundation for executive management relationships critical to the account’s stability and growth.