Greg Beecroft Email & Phone Number

San Francisco, California, Us

Systems Administrator at Vérité

Itasca, Illinois, Us

Technical Documentation Specialist for Rightscale. Responsibilities include:• Responsible for documentation planning, creation and review for Rightscale product suite and platform. • Evaluate new product features or implementations and documents or illustrates them accordingly. • Reviews existing and new documentation for accuracy and clarity. • Determines bug eligibility within documents and fixes as needed. • Works closely with other documentation team members and other various teams within company to gain insight into product and documentation needs. • Attends regular scrum meetings with team and tracks time logged accordingly. • Design and create illustrative graphics and icons in various open or closed source graphic editing programs.• Serve as technical SME and product evangelist for co-workers within documentation team

Itasca, Illinois, Us

Technical Support Engineer for Rightscale. Responsibilities include:• Analyze, troubleshoot and suggest technical solutions for multiple cloud or hybird based deployments and infrastructures• Own communication channels between customers, partners and various internal operating teams to ensure customer satisfaction and timely service within established SLA guidelines• Reproduce, document and track defects and enhancements in software suite by way of deep testing, analysis and debugging• Propose scripted workarounds or alternative solutions to clients as temporary fixes to complex issues• Provide client advice for effective backup and recovery, high availability and cloud integration scenarios• Maintain familiarity with and prototype test emerging and often complex technologies in the marketplace• Track, log and notate all ongoing activity surrounding all incidents within CRM software and provide off-duty availability for emergency contact when necessary• Serve as a resource and mentor for other team members within support organization• Engage in regular monitoring of systems and network activity as part of client deployment and infrastructure troubleshooting• Work closely with 3rd party partners and cloud providers to ensure all client goals and targets are met• Provide accurate documentation relating specifically to support issues that are frequently encountered• Strive to achieve personal goals of success and growth while aiding company in it's own goals• Aid in managing and moderating community forums and chat channels on a regular basis

Montreal, Quebec, Ca

Frontline and Backline Technical Support Engineer for Messaging Architects. Responsibilities include:• Assists customers with the full suite of software products offered by Messaging Architects, including Guardian, Archive and Netmail products.• Analyze, test and duplicate product defects or inefficiencies and report as needed to development team• Provide support for sophisticated email architectures integrating multiple solutions into a cohesive environment• Maintains and routinely reaches out to dedicated, high level contacts at multiple assigned organizations to proactively solicit client requirements• Provide and attend regular training sessions to encourage co-worker and personal growth and development• Establish familiarity with multiple enterprise email platforms, including Novell Groupwise and Microsoft Exchange Server• Works with experimental software including beta releases as well as virtualization of the software stack