Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership.Oversee the day-to-day implementation and operational aspects of the client relationship.Develop strategy needed to achieve agreed upon service levels.Manage the setup and delivery of services.Manage operational incidents.Work with the client to manage priorities and expectations.Manage the requirements definition process and ensure that system specifications accurately reflect client requirements.Build effective liaisons to manage the transition from implementation to ongoing client delivery.Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery.Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise.Knowledge of services provided to Customers, knowledge of contract language and customer environment.

Working as a Field Test/Quality Engineer supporting Sprint's CDMA/EVDO network upgrade to 3G/4G capability.

Responsible for leading the AT&T Support and Professional Services team of 35 engineers across the 22 state AT&T region and was on a team responsible for generating $30+ million in annual revenue. Responsible for implementation and ongoing 7X24 support for large Data Centers, Networks, Call Processing and Call Centers.

Managed Customer Support team responsible for the 22 state AT&T region. Successfully managed and supported large projects which resulted in high customer satisfaction and millions of dollars in additional sales and annual support revenue. Responsible for the implementations, upgrades and Managed Services for large UNIX based computer systems, hosted SaaS solutions and multiple remote call centers.

Managed Customer Support teams at AT&T (Chicago) and Qwest (Minneapolis & Denver) Communications. Successfully managed and supported large projects in Denver and Chicago which resulted in high customer satisfaction and millions of dollars in additional sales and annual support revenue. Responsible for the implementation, upgrades and day-to-day operations of large UNIX based computer systems and call centers.