With over 10 years of experience in implementation, customer success, project management, and sales roles, I am a versatile and adaptable leader who can thrive in challenging and dynamic environments. I have a proven track record of delivering outstanding customer service, managing projects, and driving revenue growth in the healthcare sector.As the VP of Customer Service at Visualutions, I guided the implementation of new SaaS dental solutions, orchestrated testing and training for all applications, and reduced ticket counts by building a team of customer service specialists. I also served as the HIPAA Compliance Officer for 6 years, ensuring adherence to all regulations and policies. I am certified in SQL and have expertise in data analysis and reporting. I am passionate about creating and nurturing long-term relationships with customers and stakeholders, and aligning customer success with organizational goals. I am currently seeking new opportunities to leverage my skills and experience in customer success, project management, and service.