• Currently managing Microsoft Windows 11 remote deployment to over 15,000 endpoints• Managed IT integration of R2integrated acquisition by Robert Half’s subsidiary, Protiviti• Managed implementation of Microsoft Purview for Data Loss Prevention (DLP) to over 5000 Protiviti enterprise users• Managed deployment of Jamf Connect to 276 enterprise Mac laptops for integration with Microsoft Intune• Managed the implementation of Microsoft Azure Government Community Cloud High (GCCH) environment for Protiviti Government Services secure storage of Controlled Unclassified Information (CUI)• Managed IT transition of internal acquisition of Robert Half Legal Consulting Services by Protiviti

• Implemented Mobile Application Management to Robert Half globally to over 7500 users• Designed and delivered facilitated day one technology training to Robert Half Talent Solutions new hires including systemization of procurement and overall experience

Information Technology Project Manager responsible for the planning and implementation of IT infrastructure including data cabling, network closet and gear, VOIP phones, computers and printers, and auxiliary services including security cameras and card key systems.

Microsoft Windows 7 to Windows 10 OS Migration Project• Project Coordinator and Migration Schedule Lead for over 16,000 desktops and laptops throughout dynamic and diverse clinical, academic, and business enterprise environment while ensuring minimal customer impact• Collaborated across multiple IT departments including IT Client Engineering, Technology Operations Center, Network Operations, IT Client Support, Departmental Systems Group, and Schools of Health in preparation for migration activitiesWorkstation on Wheels (WOW Cart) Program• Negotiate SOW for managed services agreement with Ergotron and Snap-Install vendor for regular maintenance and onsite technical support • Documented standards for updating and maintaining WOW cart and associated hardware inventory recordsEnterprise Mobility Management (EMM) Project• Developed and maintained the project plans, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials and other project related artifacts• Created advanced technical documentation and knowledge base guidelines for effective troubleshooting and customer self-serviceRelocation of IT Client Services WOW Cart Production Staging Location• Coordinated with FD&C for architectural design and renovations, Fire Marshal’s office for occupant safety inspection and upgrades, Environmental Services, Procurement, and Network OperationsProject Manager of Lotus Notes to Office 365 Shared Resource Migrations• Managed multi-disciplinary project team including client engineers, field service technicians, service desk agents, application owners, and vendor relationship to meet the deliverables and target dates of the project.

* Providing enterprise level IT support for UCD School of Medicine and School of Nursing, Dean's office, chairs, faculty, staff, and students totaling over 2000 users.* Providing support for Windows, Macintosh, and mobile device clients* Acting endpoint for total customer satisfaction of School of Nursing and School of Medicine departments.* Interview, hire, and train student assistant employees.* Training of new IT staff and contractors.* Creating and maintaining guidelines in Knowledge Management Library.* Working with hardware vendors to create standard PC workstations.* Prepared and deployed 200 computers to open the Medical Education building on the UCDHS Sacramento campus.* Migrated a Microsoft Active Directory Domain of 3000 computers into a domain of 10,000. * Deployed McAfee AnitVirus, Dell Data Protection encryption, and Altiris software distribution and client management resulting in meeting standards for security of patient data* Using sound cost justifications when proposing and implementing IT solutions.* Implemented GhostCast Server for imaging multiple computers.

* Responsible for ensuring total customer satisfaction by handling set-up/usage questions and problems about Apple products from Apple customers via telephone.* Proactively identify ways to avoid recurrence of customer problems or issues.* Effectively positioning and selling Apple's warranty products and technical solutions.

* Staffed operations center as first point of contact for over 2000 users.* Installation of Novadigm Radia Client to distribute software using push technology* Acted as liaison between desktop support and other divisions for over 50 users in complex IT project, delivered weekly updates and recommendations