Greg Boggs Email & Phone Number

Texas, United States

Davidson, North Carolina, US

• Develop and implement growth strategies that expand aftermarket services and deliver exceptional customer experience.
• Incorporate IoT connected devices and predictive analytics into aftermarket services portfolio.
• Guide, mentor, and coach (3) managers and (35) individual contributors including employees in Brazil and Mexico.

• Layoff ensued from executive downsizing and company restructuring.
• Career pause due to parent caregiving responsibilities.
• Employment hiatus to reassess and refocus new career path options.

Plano, Texas, US

• Performed on-site network infrastructure, UC maintenance, break fix, and technology refresh services for hundreds of enterprise customers.
• Designated executive escalation point of contact, influenced and spurred problem resolution.
• Built trustworthy executive customer relationships to establish future prospecting and sales opportunities.
• Governed, mentored, and coached (7) managers, (12) resource coordinators, and (135) field technicians.

Richardson, Texas, US

• Commanded 24x7x365 operations organization comprised of Technical Assistance Center, Network Operations Center, Solution & Performance Management, Infrastructure & Applications, and Services Labs.
• Administered $25M CAPEX and OPEX budgets with 2% business optimization target.
• Directed (5) managers and (85) individual contributors including employees in Mexico City.

Richardson, Texas, US

• Led (9) senior level direct reports and oversaw $18M OPEX budget with 1% business optimization target.
• Developed and reinforced customer executive management relationships to secure or retain managed services term contracts.
• Participated with sales, customer engagement leaders, and executives in managed services contract negotiations.

Richardson, Texas, US

• Conducted periodic business and operational reviews defined to customer metrics and advocacy targets.
• Appointed primary escalation point of contact to resolve delivery issues and coordinate resolution.
• Advocated customer best interest, ensured customer satisfaction, and earned customer loyalty to drive revenue growth.

Richardson, Texas, US

• Established turnkey services go-to-market strategies utilizing customer input, market indicators, and financial analysis.
• Coordinated business case development, pricing, and cost analysis to maximize revenue.
• Negotiated vendor partners engineering, procurement, integration, and test services.

Kista, Stockholm, SE

• Orchestrated software and hardware products general acceptance release, custom solution projects, cost reduction initiatives, and project/product/portfolio interdependencies.
• Presented project status and recommendations to senior executives and Portfolio Management Council.

Kista, Stockholm, SE

• Executed wireless custom development software feature deployment activities, dispatched corrective content patches, and propagated code content into latest release stream until sourced.
• Presented weekly program status to customer corporate directors and regional operations management.

CA

• Managed customer network issues, drove problem resolution, and implemented corrective actions.
• Facilitated customer readiness and operational launch for new products, tools, processes, training, and documentation.

CA

• Established business strategies to sell and operate performance monitoring and preventative maintenance engineering services.
• Advised on cost reduction initiatives and business transformation strategies.

CA

• Configured product solutions, bill of materials, price quotes, and processed purchase orders.
• Provided pre-sales and post-sales technical product consultation.

CA

• Engineered customer greenfield buildout, network growth projects, and technology overlay.
• Produced network designs, traffic analysis, switch translations, inventory tables, RF parameters, and floor plan layout.