Greg Brass Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Product Leader for Home Services Core Job Management Solution. Leading the agile development of a Salesforce Partner Community for Home Depot Service Providers.Designed, delivered and manage service provider partner portal that handles over $4 Billion dollars in annual transactions. System was built and rolled out to over 25.000 users in 2 years from project kickoff to full rollout with no negative impact to business operations or sales. Partnering with Technology, UX and Business leaders to modernize and deliver world class solutions to drive better sales conversions and customer experience.

Atlanta, Georgia

Agile delivery manager leading efforts of multiple cross functional tech teams in the development and deployment of payment systems accounting for $100 Billion dollars in annual sales.- Providing Agile training to both technology teams as well as product managers- Agile Project management responsibilities, driving the Agile ceremonies for multiple teams- Managing the delivery strategy and communications across multiple departments and external partners- Providing data and analytics to corporate leadership on progress, velocity and value- Product owner of security and compliance needs for Payment teams- PMO leadership responsibilities including staff management, finances and budget

Atlanta, Georgia

- Implemented data tokenization initiative that secured customer credit card data, protecting over $2 Billion dollars of risk- Remediated over 100 Security risk findings to secure customer and company data

Norcross, Ga

- Partnered with business leaders to solve enterprise wide needs- Managed and prioritized Agile/Scrum backlog and roadmap for global operations technology- Delivered Enterprise solutions on Salesforce (SFDC) platform- Drove data analysis and data based decision making- Implemented Objective and Key Result (OKR) methodology - Managed external partner relationships- Led a matrixed team of 6 direct reports and 20 IT and BI personnel to deliver multi-track solutions - Mentored team members on how to ensure success and take on more challenging projectsAccomplishments:• Improved SLA adherence and reduced time to resolution by 70% and drove the ability to create new SaaS business with over $100 million dollars in new revenue by transforming supportCareerBuilder’s support team of over 300 agents from decentralized account management to a scalable global organization leveraging a Salesforce.com case management supporting complex Software as a Service (SaaS), advertising products and client services for over 20 products • Reduced build time to generate faster revenue recognition while also reducing the number of at-risk implementations and increasing customer net renewal rate by launching custom fulfillment system in Salesforce.com to track purchases, project progress and customer launch to ensure successful and profitable implementations across all of CareerBuilder’s products• Improved customer and revenue retention rates and increase team capacity by 10% by empowered customer success teams to engage customers and drive higher retention rates by creating a solution in Salesforce.com • Accelerated revenue growth of over $80 million by expanding fulfillment and support capacity of two CareerBuilder acquisitions into a single Salesforce.com platform• Lowered per-incident costs by close to 30% and to deflect 20% of cases through launching a Salesforce.com customer community

Norcross, Ga

- Led product growth for resume database through market research, customer feedback and feature innovation- Introduced user experience (UX) methodology and engagements including customer journey mapping and user research (UXR) to ensure product alignment with desired customer personas - Launched product enhancements in a continuous delivery through a lean and agile model with minimal customer impact- Partnered with technology and marketing teams to launch new product features and functionality to drive adoption and new sales, increasing 10% annually • Lead R&D efforts to create new and innovative solutionsAccomplishments:• Drove product revenue growth of the resume database by over $30 million through addressing the biggest needs of functionality, user experience, and customer alignment.• Introduced ResumeFlip - the User Experience change that reduced clicks and time to search by 80%• Redesigned search functionality to make matching relevancy 50% better and increasing adoption and renewals of the resume database product

• Led team of business analysts and systems administrators to implement and launch solutions including Workday HCM, Microsoft SharePoint, and collaboration tools.

Greater Atlanta Area

• Drove data driven human resource and compensation insights and decisions for executive leadership• Systems Administrator for UltiPro HRIS and Payroll system

Greater Atlanta Area

- Manage all aspects of Technology and Telecommunications for a $30 million dollar corporation- Led company in smart technical upgrades while still managing costs and business needs- Planned, implemented, and upgraded RecruitMAX software from a PC based solution to a web based solution to an integrated solution with CareerBuilder- Proposed and implemented RecruitMAX customizations that lead to RecruitMAX including many of these customizations in future releases- Managed vendor relations with many software and telecommunications firms- Strategic Planning for overall company including international operations- Designed and executed training plans for new hires, software upgrades, and interactive advanced user training for users in all MSI offices including England and Ireland.- Advised senior management in the viability and soundness of multiple venture capital projects

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Managed all HR activities for a 250 employee manufacturing facility

Ms-Cis, Computer Information Systems

Bba, Human Resources

Activities and Societies: SHRM, Marching Band, Delta Upsilon