Greg Brass Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Product Leader for Home Services Core Job Management Solution. Leading the agile development of a Salesforce Partner Community for Home Depot Service Providers.Designed, delivered and manage service provider partner portal that handles over $4 Billion dollars in annual transactions. System was built and rolled out to over 25.000 users in 2 years from.

Atlanta, Georgia

Agile delivery manager leading efforts of multiple cross functional tech teams in the development and deployment of payment systems accounting for $100 Billion dollars in annual sales.- Providing Agile training to both technology teams as well as product managers- Agile Project management responsibilities, driving the Agile ceremonies for multiple teams.

Atlanta, Georgia

- Implemented data tokenization initiative that secured customer credit card data, protecting over $2 Billion dollars of risk- Remediated over 100 Security risk findings to secure customer and company data

Norcross, GA

• Partnered with business leaders to solve enterprise wide needs- Managed and prioritized Agile/Scrum backlog and roadmap for global operations technology- Delivered Enterprise solutions on Salesforce (SFDC) platform.
• Improved SLA adherence and reduced time to resolution by 70% and drove the ability to create new SaaS business with over $100 million dollars in new revenue by transforming supportCareerBuilder’s support team of over.
• Reduced build time to generate faster revenue recognition while also reducing the number of at-risk implementations and increasing customer net renewal rate by launching custom fulfillment system in Salesforce.com to.
• Improved customer and revenue retention rates and increase team capacity by 10% by empowered customer success teams to engage customers and drive higher retention rates by creating a solution in Salesforce.com
• Accelerated revenue growth of over $80 million by expanding fulfillment and support capacity of two CareerBuilder acquisitions into a single Salesforce.com platform
• Lowered per-incident costs by close to 30% and to deflect 20% of cases through launching a Salesforce.com customer community

Norcross, GA

• Led product growth for resume database through market research, customer feedback and feature innovation- Introduced user experience (UX) methodology and engagements including customer journey mapping and user research.
• Lead R&D efforts to create new and innovative solutionsAccomplishments:
• Drove product revenue growth of the resume database by over $30 million through addressing the biggest needs of functionality, user experience, and customer alignment.
• Introduced ResumeFlip - the User Experience change that reduced clicks and time to search by 80%
• Redesigned search functionality to make matching relevancy 50% better and increasing adoption and renewals of the resume database product

• Led team of business analysts and systems administrators to implement and launch solutions including Workday HCM, Microsoft SharePoint, and collaboration tools.

Greater Atlanta Area

• Drove data driven human resource and compensation insights and decisions for executive leadership
• Systems Administrator for UltiPro HRIS and Payroll system

Greater Atlanta Area

- Manage all aspects of Technology and Telecommunications for a $30 million dollar corporation- Led company in smart technical upgrades while still managing costs and business needs- Planned, implemented, and upgraded RecruitMAX software from a PC based solution to a web based solution to an integrated solution with CareerBuilder- Proposed and implemented.

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Managed all HR activities for a 250 employee manufacturing facility

Ms-Cis, Computer Information Systems

Bba, Human Resources

Activities and Societies: SHRM, Marching Band, Delta Upsilon