Customer Resolutions (Executive Escalation’s)• Resolve Customer Complaints• Best Buy account rep, bringing resolution to complaints, monthly reporting• Keep records of customer interactions and transactions through CRM• Record details of inquiries, comments and complaints• Obtain and evaluate all relevant information to handle inquiries and complaints• Agree and process billable charges for repairs with customers• Agree and process replacements for customers• Agree and process warranty repairs for customers, extend warranties with customers• Customer relations, bringing closure of complaint to a positive conclusion for both the customer and the company

Security Officer Part time• Execute grounds check for possible safety and security issues pertaining to the building, staff, students and surrounding areas• Perform hourly security checks around perimeter of buildings and parking lots for unusual occurrences• Respond to building alarms and emergency situations according to the established procedures• Detect suspicious activities and watch for criminal acts or infractions which may be a threat to the staff and site property

Customer Resolutions (Executive Escalation’s),Lenovo; Morrisville, North Carolina – December 2008 to PresentCustomer Resolutions (Executive Escalation’s), 10/1/2010• Resolve Customer Complaints• Best Buy account rep, bringing resolution to complaints, monthly reporting• Keep records of customer interactions and transactions through CRM• Record details of inquiries, comments and complaints• Obtain and evaluate all relevant information to handle inquiries and complaints• Agree and process billable charges for repairs with customers• Agree and process replacements for customers• Agree and process warranty repairs for customers, extend warranties with customers• Customer relations, bringing closure of complaint to a positive conclusion for both the customer and the company

Advocate sales of software and services products through the Lenovo Inside Sales Group in the Public Sector MarketAssist with data management and weekly reportsCoordinate and schedule team meetings and conference callsProcess, track and resolve queries thru pipeline reporting, lead generation, product awareness, floor presence and marketing materialsLiaison with the following teams: sales channel vendors, Fulfillment and Pricing, Commissions and Credit, Services and Warranty, Special bids and Procurement and Global Vendor ChannelsProvide Channel partners with a high level of customer satisfaction and product feedbackAct as liaison between Channel sponsors/vendors, sales representatives, management and global teamsTrain sales representatives on sponsor related products with pre and post communicationProvide bi-weekly report to Channel Sponsors pertaining to sales percentage increases, product viability and sales process flow

Key account responsiblitiesQualifing new business, sampling, bookings, salesMicrosoft Dynamics CRMCustomer Service/Inside Sales Manager, North America • Managed Customer Service/Inside Sales Department, 4 employees• Managed orders for manufacturing factories in the UK, France and New Zealand of crystal oscillators ranging from resale to custom product• Escalation Point: solving manufacturing problems in meeting customer demands involving engineering issues, customer line down situations• Qualifying new clients and programs, setting up new accounts• Recommending products in the qualification process (fit for purpose for use)• Issued technical product proposals, 5/10 year program pricing, Sample pricing including NRE (non recurring engineering charges)• Key account inside sales for: Symmetricom, Alcatel-Lucent, Emerson, Motorola, Raytheon, ITT Aerospace, Rockwell Collins• Follow up on backlog with accounts insuring manufacturing pipeline meet weekly requirement• Chasing customers for new orders to maintain share of business and pipeline• Product qualification, samples – new programs• Established systems for crossing competitor’s products • Customer returns, verifying reason for return and issuing failure analysis reports and corrective actions• Collections• Setting up contracts with 3rd party warehouses, demand pull programs• Managed Distribution and Representative Firms, selling products in North America• Markets served: Telecom, Military, Base Stations, GPS, Space, Aviation, Wireless etc

Managed Customer Service for North America

Electronic Components Distributor• Managed Inside Sales for Regional Distributor• Managed Warehouse, Inventory, Daily shipments• Managed weekly meeting with Vendors and Inside Sales promotions

Electronic Components Distributor• Inside Sales Representative, selling a full line of electronic components

Manufacturer of Pneumatic Tools• Inside Sales Representative, selling new & replacement parts for pneumatic tools