Greg Burns Email & Phone Number

San Francisco, CA, US

Pune, Maharashtra, IN

• Spearheaded efforts to build new inside sales team from scratch for small technology start-up firm.
• Worked closely with subject-matter experts to capture requirements, identify best practices, and develop new business processes.
• Created and maintained project plan, facilitated team coordination, and reported progress to management.
• Led cross-functional workshops, documented requirements and processes, and reviewed training materials.

• Managed implementation of new warranty program for existing and new products in domestic and international markets, successfully launched in June 2016.
• Managed project plan, conducted weekly cross-functional team meetings, and provided weekly project reporting.
• Facilitated requirements gathering sessions to elicit business needs and define viable future processes.
• Created test plan, coordinated schedules and resources, and conducted user acceptance testing.

• Created, documented, and presented pilot of optimized 3PL process in OTM.
• Facilitated requirements gathering sessions to elicit business needs and define viable future process
• Configured application and created sample scenarios to support presentation of pilot

Armonk, New York, NY, US

• Served as senior consultant leading and supporting implementations of OTM and GTM.
• Managed project scope, schedule, and resources, and assisted with change management processes.
• Led definition of business requirements/processes using methods such as workshops, use cases, and interviews.
• Ensured quality of delivered technical solutions and reviewed test plans and scripts.
• Participated in business development activities including sales calls, proposal writing, and presentations.

Greenwich, CT, US

• Project lead and subject-matter expert supporting OTM at major high-tech client.
• Served as the liaison between various business units and technology and support teams.
• Documented requirements and processes related to deployment of new functionality.
• Triaged and provided solution recommendations for user-reported system defects.
• Worked closely with technical teams to ensure delivered solutions met business needs.
• Provided training and support to users on new and existing functionality and processes.

Worldwide, OO

• Specifically requested by major high-tech client to support global implementation of OTM.
• Defined project opportunities, risks, and success factors, and managed stakeholder expectations.
• Acted as effective liaison between functional/technical staff and onshore/offshore resources.
• Reviewed and analyzed business challenges and provided client with viable options.
• Facilitated workshops with cross-functional teams to define and document business requirements and processes.
• Translated business requirements into functional specifications and managed changes to specifications.

Bethesda, MD, US

• Contracted to U.S. Mint to support and enhance new OTM implementation.
• Provided technical and functional expertise required to stabilize and sustain new processes.
• Managed end-user support and championed continuous improvement initiatives.
• Provided additional support for databases, email marketing campaigns, and Hyperion Planning implementation.

Austin, Texas, US

• Managed full life cycle of OTM and E-Business suite implementation projects.
• Worked with 12 clients on 3 continents, from requirements gathering to go-live, including 3 Fortune 500 clients.
• Leveraged expertise to advise clients on strategies, process improvements, and industry best practices.
• Assisted with project planning, scheduled resources, and mentored junior team members.
• Captured and analyzed requirements, designed process flows, conducted training, and prepared test plans.
• Delivered functional solutions for complex end-to-end transportation processes.

LEVALLOIS-PERRET, France, FR

• Led implementation and support of OTM for leading 3PL firm.
• Implemented six clients onto OTM, including requirements gathering, process documentation, application configuration, system and user testing, end-user training, and go-live support.
• Accelerated adoption of new application by coaching users, clients, and suppliers on system and process changes.
• Developed custom reports, integrations, and workflows.

Worked as lead coordinator of community technology center serving lower socio-economic groups in the Northern Nevada region. Maintained and operated computer lab with Windows 2000 Server, 12 workstations, and peripherals. Coordinated with community leaders to develop training content for target demographics. Designed and taught public classes on basic PC.

Washington, DC, US

Information Systems Coordinator - Served as network administrator for Marine Corps units.Logistics Supervisor - Acted as chief logistics coordinator for Marine Corps helicopter squadrons, responsible for global transportation of unit equipment and personnel via truck, ship, and aircraft.