IS Service Business Solution Manager· Business Solution Manager between Digital & Information Systems and the Service Division· Partnered with the Business on it's Vision and Roadmap· Facilitation of Business Case development and realization· Coordinated quarterly Business planning· Work with Product Managers/Product Owners from other teams to identify cross team dependenciesIS Service Product Owner· Managed the Product backlog and Release plan scope· Partnered with Enterprise Architects for Product review and input· Optimized the value of the work the Development team performed

Microsoft Dynamics CRM Release Manager· Managing over solution packages for several development teams· Facilitation of Solution Change Approval Board to ensure code maintains optimal environment performance· Coordinated Release schedule in line with defined Change & Release processes· Documenting processes and release management information in SharePoint· Utilizing ServiceNow to create and track Incident and Problem tickets· Releases varied among ad-hoc, standard, emergency, and defect fixesMicrosoft Dynamics CRM Program Manager

• Led the initial release of Optum’s Big Data Platform. Laying out the foundation of the Data Fabric and Data Lake. Managed the program’s lifecycle through a blend of Waterfall and Agile methodologies• Accountable for overall direction, coordination, execution, control and completion of a multiple programs within Health Care Reform

Led Express Scripts Government Program consisting of 14 projects and 10 project managers responsible for a $14 million budget that was part of the Medicare Medicaid Integration merging ESI and Medco.

ICD-10 Program Manager - Enterprise implementation and successful remediation of the new federally mandated ICD-10 codes.

Managed IT enterprise-wide Tollgate process for project governance and risk mitigation. Delivered systems development life cycle standards and governance to distributed virtual teams.• Led bi-monthly enterprise PM Forum meetings• Enhanced SDLC templates and job aides to increase quality and consistency of project and release artifacts

Managed staff of 15 project managers that were responsible for introduction, implementation and support of shared IT services across multiple departments.• Improved the project delivery processes resulting in more than 85% of projects delivered on time and on budget• Achieved over 30% improvement on monthly & overall project forecasting• Built high performance team from existing ING employees and external hires

Managed team responsible for initiating, developing, and delivering major change projects within the Life, Employee Benefits and Group Reinsurance IT organizations.• Oversaw preparation of project proposals, requirements documents, business rules, and Return on Investment analyses• Prepared and guided senior PM staff on successful navigation of tollgate process to better manage project risk through the lifecycle of the effort• Worked with multiple departments, both IT and business, to negotiate resources and timelines• Management and professional development of 12 staff

Responsible for overseeing management of interrelated projects, resources, and relationships that meet specific set of results owned by direct and indirect customers to support the Retail Life line of business and IT strategies.• Oversaw management, and coordination of projects that impact all areas within Retail Life• Consolidated project management and activities, both business and IT, into one organization to create a Life project management governance• Managed Life Project Selection/Prioritization Process• Provide guidance to USFS PMO on project management tools• Management and professional development of 13 staff

Program was initiated to create a new administrative platform that would simplify the Life business environment. The goal was to make it easier for distributors to do business with ING. This involved putting TermSmart 06 and Return of Premium term products onto AdminServer platform and also to begin converting TAS legacy system.• Identified more than 25 systems that would require interfaces• Collaborated with more than 200 colleagues from 10 worldwide locations that provided a wealth of diverse expertise• Developed a project virtual environment• Production in less than 10 months

Provided strong program management over a four-year period, as ING’s Customer ServiceLife business operations were centralized in Minot. Managed 12 business transitions, which included relocating business processes from six sites, seven legacy companies and 20-plus administrative systems. Throughout this complex project, coordinated a multitude of details and resolved numerous issues. Completed project work on time and within budget, resulting in a long-term cost savings to ING.

- Specialty in Software Development methodologies, CMM- Lotus Notes Developer