Greg Young

Greg Young Email and Phone Number

Senior Product Owner - Lead - Salesforce (Customer Experience Platform) @ Avista
Spokane, WA, US
Greg Young's Location
Spokane, Washington, United States, United States
Greg Young's Contact Details
About Greg Young

Seasoned IT professional with more than 20 years of broad experience in Customer Support, Systems Support, Application Development, Database Administration, Project and Program Management, and Agile project delivery as a Scrum Master and Product Owner.Business savvy, solution-oriented servant leader with demonstrable experience in helping individuals and teams improve and achieve goals while having fun.Long history of establishing lasting relationships through exceeding customer and coworker expectations, making and meeting commitments, and always engaging in clear and open communications.My passion:Leading technical teams in solving customer and business challenges.

Greg Young's Current Company Details
Avista

Avista

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Senior Product Owner - Lead - Salesforce (Customer Experience Platform)
Spokane, WA, US
Website:
avistautilities.com
Employees:
1563
Greg Young Work Experience Details
  • Avista
    Senior Product Owner - Lead - Salesforce (Customer Experience Platform)
    Avista
    Spokane, Wa, Us
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  • Avista
    Product Owner - Salesforce (Customer Experience Platform)
    Avista Oct 2020 - Present
    Spokane, Wa, Us
    Responsible for Salesforce (Customer Experience Platform) implementation and integration across the organization.
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  • Avista
    Product Owner - Customer Facing Technologies
    Avista Dec 2019 - Oct 2020
    Spokane, Wa, Us
    Responsible for customer facing technologies (web, mobile, etc.)
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  • 2Nd Watch
    Senior Project Manager / Scrum Master
    2Nd Watch Jul 2018 - Dec 2019
    Seattle, Wa, Us
    Responsible for several large cross-functional projects within the organization, as well as performing Scrum Master duties for the external applications development team.
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  • Nuvodia
    Senior Project Manager / Scrum Master
    Nuvodia Sep 2015 - Jul 2018
    Spokane Valley, Washington, Us
    Working as a Scrum Master at Avista Utilities.
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  • Cocentrix
    Project Manager
    Cocentrix Mar 2015 - Sep 2015
    Sarasota, Fl, Us
    Manage custom off-the-shelf behavioral health coordinated care application implementations for clients across the country.
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  • Sunquest Information Systems
    Project Manager
    Sunquest Information Systems May 2014 - Mar 2015
    Uk, Europe, North America And India, Gb
    Managed hardware, software and interface purchases and implementations for clients across the nation. Sunquest is a laboratory information systems vendor providing best-of-breed software for medium to large sized medical laboratory facilities.
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  • Pathology Associates Medical Laboratories
    Technical Account Manager - Hospitals
    Pathology Associates Medical Laboratories Nov 2013 - May 2014
    Responsible for coordinating resolution to all hospital, laboratory and health system client technical needs across the nation. Charged with setting the vision and strategy for forward looking, leading edge solutions for our hospital, laboratory and health system clients. Regularly meet with executive and C-level management to discuss progress, options and implications of key business decisions regarding client needs. Act as a liaison and escalation point for project or client issues before or after go-live. Consult on enterprise initiatives relevant to hospital, laboratory and health system clients.
  • Pathology Associates Medical Laboratories
    Program Manager
    Pathology Associates Medical Laboratories Apr 2012 - Oct 2013
    Designed and implemented partner program for centralized management and operational efficiency. Responsible for all IT and operations work pertaining to partner projects. Oversee all hospital interface, AEHR, and outreach projects and related work to ensure success in adhering to organizational strategy and reaching organizational goals. Proactively managed risks and resources to best fulfill program requirements. Regularly reported on program status to key stakeholders and executive management.
  • Pathology Associates Medical Laboratories
    Project Coordinator
    Pathology Associates Medical Laboratories Aug 2010 - Apr 2012
    Responsible for managing partner relationship for all Meditech hospital integrations. Coordinated several high-profile EMR/EHR/LIS projects to successful completion. Achieved record time for bi-directional interface completion. Continuously strive to improve processes and work-flow. Created training documentation for new team members. Created applications to improve efficiency and trained team members on the use of the applications. Conducted training for new team members. Consulted and advised on application functions with development team. Submitted ideas for "Enabler" program to IT management for consideration - several of which were selected for implementation.
  • August Systems, Inc.
    Web Application Engineer
    August Systems, Inc. Jun 2009 - Aug 2010
    Spokane, Washington, Us
    Creating web solutions for new product offerings as well as merging new technology with existing systems to enhance current product offerings.
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  • Pathology Associates Medical Laboratories
    Lis / Emr Project Coordinator
    Pathology Associates Medical Laboratories Jul 2007 - Jun 2009
    Coordinated several high-profile projects to successful completion. Achieved record time for bi-directional interface. Continuously strived to improve processes and workflow. Created training documentation for new team members. Created applications to improve efficiency and trained team members on the use of the applications. Conducted training for new team members. Conducted training on MS Project and MS Project Server for team members. Consulted and advised on application functions with development team. Submitted ideas for "Enabler" program to IT management for consideration - several of which were selected for implementation.
  • Sharperlending
    Technical Support Supervisor
    Sharperlending Jan 2005 - Jul 2007
    Maintained lead role in Fraud Investigation and System Response teams. Established policies for Security Breach, Incident Response, System Monitoring and Alerting, Event Logging, System Response, Fraud Investigation, Log File Monitoring and Vendor Relations. Maintained ultimate responsibility for system up-time. Outlined and advised on tasks for development. Provided training and mentoring for technicians. Performed hiring and termination duties for technical support area. Provided quarterly goals and objectives and tracked progress for technicians. Analyzed support data for process improvement and staffing allocation. Maintained 24x7x365 availability for system response issues. Coordinated all efforts of organization during crisis situations. Continued to perform all duties associated with Support Developer / Interface Specialist position.
  • Sharperlending
    Support Developer
    Sharperlending Apr 2004 - Jan 2005
    Reported directly to Director/CIO. Provided application development assistance as needed. Performed complex data analysis and manipulation in MS SQL 2000. Assisted in application design, testing and implementation. Produced custom reports for management and clients. Designed and implemented custom client solutions. Maintained several time-critical projects simultaneously. Outlined deliverables and met weekly deadlines consistently. Provided documentation and guidance for client interface developers. Assisted third party developers with web interface design issues. Responsible for all new ASP/XML direct client interface releases. Constructed prototypes for demonstrations to several high profile clients.
  • Synergistic Software Systems, Inc.
    Technical Support Specialist
    Synergistic Software Systems, Inc. Apr 2001 - Apr 2004
    Troubleshot hardware, software, network, connectivity and printing problems. Worked with software developers to resolve application issues. Communicated with clients across US (including Hawaii and Puerto Rico). Participated in “After Hours” support rotation. Monitored network and web site operations for high volume ASP systems. Composed many articles for online knowledge base. Developed web and software applications. Instructed clients at annual “User Conference”. Responsible for all new direct client setup requests. Proposed, designed and eventually filled Support Developer / Interface Specialist position.
  • Washington Trust Bank
    Helpdesk Intern
    Washington Trust Bank 2000 - 2001
    Spokane, Wa, Us
    Worked on an ACD Help Desk supporting all bank’s PC users. Interacted with customers on-site on a daily basis performing installations, equipment moves, hardware upgrades, troubleshooting and maintenance of IT equipment. Planned, organized and oversaw the upgrading of over 60 systems with new software. Assisted business analysts regularly. Trained coworkers and replacement intern in PC troubleshooting, repair and maintenance.
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Greg Young Skills

Classroom Teacher Training Tutoring K 12 Literacy Music Education Staff Development Instructional Technology Esl Language Arts Environmental Awareness Environmental Compliance Environmental Impact Assessment Waste Management Sustainability Environmental Consulting Waste Soil Pest And Disease Management For Organic Agriculture Advanced Soil Fertility Programs Sustainable Agriculture Soil Science Agronomy Integration Process Improvement Project Management Software Documentation Program Management Hl7 Software Development Microsoft Sql Server Testing Management Healthcare Information Technology Hipaa Leadership Networking Visio Agile Project Management Business Analysis Customer Service Troubleshooting Healthcare Software Project Management Information Technology Team Building Ms Project Agile Methodologies Team Leadership Analysis Training It Management Security Data Analysis Pmp Scrum C# Pmo Cross Functional Team Leadership Databases Sdlc Software Implementation Project Planning Requirements Analysis Software Web Applications Software Design Sql Business Process Ehr Xml Asp.net Business Intelligence

Greg Young Education Details

  • Eastern Washington University
    Eastern Washington University
    General Management
  • Rogers High School
    Rogers High School
    Computers

Frequently Asked Questions about Greg Young

What company does Greg Young work for?

Greg Young works for Avista

What is Greg Young's role at the current company?

Greg Young's current role is Senior Product Owner - Lead - Salesforce (Customer Experience Platform).

What is Greg Young's email address?

Greg Young's email address is gi****@****ast.net

What is Greg Young's direct phone number?

Greg Young's direct phone number is +150946*****

What schools did Greg Young attend?

Greg Young attended Eastern Washington University, Rogers High School.

What skills is Greg Young known for?

Greg Young has skills like Classroom, Teacher Training, Tutoring, K 12, Literacy, Music Education, Staff Development, Instructional Technology, Esl, Language Arts, Environmental Awareness, Environmental Compliance.

Who are Greg Young's colleagues?

Greg Young's colleagues are Tammy Mckay, Laroy Dowd, Melanie Cronk, Kerry Shroy, David Mcgregor, Jason Coolbaugh, Shana Gail.

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