Greg Young Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

Responsible for Salesforce (Customer Experience Platform) implementation and integration across the organization.

Spokane, Wa, Us

Responsible for customer facing technologies (web, mobile, etc.)

Seattle, Wa, Us

Responsible for several large cross-functional projects within the organization, as well as performing Scrum Master duties for the external applications development team.

Spokane Valley, Washington, Us

Working as a Scrum Master at Avista Utilities.

Sarasota, Fl, Us

Manage custom off-the-shelf behavioral health coordinated care application implementations for clients across the country.

Uk, Europe, North America And India, Gb

Managed hardware, software and interface purchases and implementations for clients across the nation. Sunquest is a laboratory information systems vendor providing best-of-breed software for medium to large sized medical laboratory facilities.

Responsible for coordinating resolution to all hospital, laboratory and health system client technical needs across the nation. Charged with setting the vision and strategy for forward looking, leading edge solutions for our hospital, laboratory and health system clients. Regularly meet with executive and C-level management to discuss progress, options and implications of key business decisions regarding client needs. Act as a liaison and escalation point for project or client issues before or after go-live. Consult on enterprise initiatives relevant to hospital, laboratory and health system clients.

Designed and implemented partner program for centralized management and operational efficiency. Responsible for all IT and operations work pertaining to partner projects. Oversee all hospital interface, AEHR, and outreach projects and related work to ensure success in adhering to organizational strategy and reaching organizational goals. Proactively managed risks and resources to best fulfill program requirements. Regularly reported on program status to key stakeholders and executive management.

Responsible for managing partner relationship for all Meditech hospital integrations. Coordinated several high-profile EMR/EHR/LIS projects to successful completion. Achieved record time for bi-directional interface completion. Continuously strive to improve processes and work-flow. Created training documentation for new team members. Created applications to improve efficiency and trained team members on the use of the applications. Conducted training for new team members. Consulted and advised on application functions with development team. Submitted ideas for "Enabler" program to IT management for consideration - several of which were selected for implementation.

Spokane, Washington, Us

Creating web solutions for new product offerings as well as merging new technology with existing systems to enhance current product offerings.

Coordinated several high-profile projects to successful completion. Achieved record time for bi-directional interface. Continuously strived to improve processes and workflow. Created training documentation for new team members. Created applications to improve efficiency and trained team members on the use of the applications. Conducted training for new team members. Conducted training on MS Project and MS Project Server for team members. Consulted and advised on application functions with development team. Submitted ideas for "Enabler" program to IT management for consideration - several of which were selected for implementation.

Maintained lead role in Fraud Investigation and System Response teams. Established policies for Security Breach, Incident Response, System Monitoring and Alerting, Event Logging, System Response, Fraud Investigation, Log File Monitoring and Vendor Relations. Maintained ultimate responsibility for system up-time. Outlined and advised on tasks for development. Provided training and mentoring for technicians. Performed hiring and termination duties for technical support area. Provided quarterly goals and objectives and tracked progress for technicians. Analyzed support data for process improvement and staffing allocation. Maintained 24x7x365 availability for system response issues. Coordinated all efforts of organization during crisis situations. Continued to perform all duties associated with Support Developer / Interface Specialist position.

Reported directly to Director/CIO. Provided application development assistance as needed. Performed complex data analysis and manipulation in MS SQL 2000. Assisted in application design, testing and implementation. Produced custom reports for management and clients. Designed and implemented custom client solutions. Maintained several time-critical projects simultaneously. Outlined deliverables and met weekly deadlines consistently. Provided documentation and guidance for client interface developers. Assisted third party developers with web interface design issues. Responsible for all new ASP/XML direct client interface releases. Constructed prototypes for demonstrations to several high profile clients.

Troubleshot hardware, software, network, connectivity and printing problems. Worked with software developers to resolve application issues. Communicated with clients across US (including Hawaii and Puerto Rico). Participated in “After Hours” support rotation. Monitored network and web site operations for high volume ASP systems. Composed many articles for online knowledge base. Developed web and software applications. Instructed clients at annual “User Conference”. Responsible for all new direct client setup requests. Proposed, designed and eventually filled Support Developer / Interface Specialist position.

Spokane, Wa, Us

Worked on an ACD Help Desk supporting all bank’s PC users. Interacted with customers on-site on a daily basis performing installations, equipment moves, hardware upgrades, troubleshooting and maintenance of IT equipment. Planned, organized and oversaw the upgrading of over 60 systems with new software. Assisted business analysts regularly. Trained coworkers and replacement intern in PC troubleshooting, repair and maintenance.

Bba, Mis, Hr Management, General Management

Diploma, Computers