• customer service – Major National & Community Large accounts: 11/15• customer service – State of Minnesota &PEIP employees and retirees: 05/16• transitioned to State of MN, PEIP, and St Louis County specialty team: 11/16• accepted into Generations Connect Development Program 03/19• advise & educate members on; contracts, claims, rights, state & federal laws, & policies related to health and wellness services offered through their group• research issues & draft correspondence for members or group leaders• problem solve issues via inter-departmental communication & collaboration• assisted with newly implemented “buddy program” as it relates to new-hire classes successfully transitioning to their new job duties• GCDP project: involved in bridging gap of knowledge, creating a better understanding & transition in relation to complaints, creating short/long term organizational goals – offering solutions pertaining to issues identified in process. Project resolution with an identified targeted web platform integration that is currently being vetted and moved into consumer marketing.

• Customer service with a focus on retention, de-escalation, & first call resolution• Projected a positive image and willingness to handle complex issues which previous representatives or departments were unable to resolve• Moved to a support staff role after 6 months (Subject Matter Expert) for majority of scheduled work hours to assist representatives with issues• Top 10 in my division, top 25 in the country for sales and overall metrics (multiple quarters): received multiple accommodations, rewards, and merits• Promoted three additional times in regard to pay, job functions, & title• Assisted with new-hire support in both training environments & exercises • Acted as support & supervisory staff during new-hire environment (taking live calls)

* Customer issue tracking, follow up, and resolution * Assist customers with all order deliveries and pick-ups * Problem solve any conflicts that may occur before, during, or after customer interaction* Re-stock flagship store when shipments are brought in, and help maintain the level of visual standard the brand is known for with store maintenance and cleanliness * Placed in charge of location and provide support to peers, if needed, when the store management is away or can’t be reached

* Created and developed our business plan and model* Helped secure start-up capital and met with potential investors* Conducted market research, provided promotional services and support* Headed promotional concepts team in charge of all event coordination

* Handled in-bound phone calls from que of corporate and military buyers* Demonstrated effective communication skills while assisting clients with order management*Adhered to general guidelines/ procedures to ensure workloads were met timely.* Operated multiple computer programs simultaneously while assisting clients*Independently responsible for providing solutions to resolve customer issues