Greg Chalker Email and Phone Number
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Strategic product and operations executive, driven to deliver value adding results and operate with integrity. I have a unique skillset suited well to taking complex situations and creating order and value out of them through strategy development and operations acumen.I have a broad base of skills in areas such as business strategy, operations leadership, business analysis, financial analysis, business development, vendor management and partnerships, negotiations, product management, supply chain leadership, and people leadership. Below is a sample of some of the results I have driven:- Built new business from the ground-up- Increased purchase volumes by 50% within a one-year span- Improved cycle times and efficiency by more than 70% in several different areas at both Honeywell and Capital One- Developed multiple third party relationships and strategic alliances that added business value to our company's bottom line- Managed budgets ranging from $10MM to $75MM, always within targets, and delivered cost saves of 15% or greater as necessary- Performed several strategic analyses across operations and finance that led to increased business value - Increased associate engagement across a 100+ person team by 20% in one year - Led volunteerism efforts across all of Capital One Card Operations for 3 years, and I helped increase volunteerism by over 500% during that time period- Earned certifications as a Black Belt (Honeywell), Lean Master (Capital One), and Master Black Belt (Capital One)- Authored two books available from amazon.com for Kindle at http://www.amazon.com/author/gregchalker- Featured on 77WABC radio and the “Mind your Business” podcast hosted by Yitzchok Saftlas- Main-stage speaker at a variety of conferences, including C-suite Network and IQPC- Graduate thesis entitled "The Use of Modeling and Critical Operations Data to Optimize Plant Performance" about leveraging a newly implemented ERP system to enhance factory performance
Visa
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Vice President, Head Of Navy Federal Credit Union AccountVisa Jun 2024 - PresentFoster City, California, UsLead account executive for Navy Federal Credit Union account. Responsible for driving payment volume growth and new business opportunities across Consumer and Small Business payment and money movement products.
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Vice President, Fi SalesVisa Oct 2020 - Jul 2024Foster City, California, UsHelping to deliver payment volume growth as Account Executive for U.S. financial institutions serving the Small Business and Commercial segments.
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Senior Director, Small Business ProductVisa Jun 2018 - Oct 2020Foster City, California, UsSupported payment volume growth efforts in the U.S. Small Business payments market through product development, consulting and analytics.
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Managing Director And FounderChalker Ventures, Llc Jan 2018 - Oct 2020Started new business venture leveraging strengths in the SMB market and data / lead generation, to serve the needs of the Private Equity and small- to medium-sized business markets. We offer a variety of consulting and analytical services, search services, and supporting valuations and due diligence. - Built the strategy and new business idea and began working with two clients within a week of starting up.- Developing new data algorithms to identify best targets for searches- Evaluating and performing due diligence for businesses for purchase through my own fund
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Svp, Head Of ProductsLendingpoint May 2018 - Jun 2018 -
Head Of Emerging Channels And Business Development, Small Business CardCapital One Apr 2016 - Jan 2018Mclean, Va, UsLed the P&L and business team responsible for growing new accounts and purchase volume for Small Business Credit Card emerging channels division, along with business strategy, business development and partnerships. -
Svp/Senior Business Director, Recruiting OperationsCapital One May 2013 - Apr 2016Mclean, Va, UsLed analysis, strategy development, selection and assessment, risk management, technology / systems infrastructure and operations for global recruiting team (team of 100+ and over 16,000 global hires). Successfully managed budget for recruiting and Capital One University totaling ~ $75MM.• Created successful strategies that grew our Selection program by three-fold, enhanced our vendor management processes, and cut total recruiting cycle time.• Cut budget by > 15% while maintaining service levels and growing scope of team• Transformed well-managed infrastructure which yielded zero audit findings (previous audit yielded 11 findings).• Revamped delivery processes by implementing an Agile delivery model
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Svp/Senior Business Director, Co-Brand Card PartnershipsCapital One 2011 - 2013Mclean, Va, UsLed operations for US Partnerships for Capital One, including co-brand and retail partnerships. Role entailed oversight of delivery of key partner programs to boost account growth; oversight of core support operations including call centers, marketing operations, and risk management; support on business development for new partnerships; and supported integration of new partners through acquisitions.• Developed enterprise strategy that enabled successful servicing of co-brand customer accounts through “general contractor” model (leveraged enterprise card operations including servicing, collections, marketing operations, etc.)
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Svp/Senior Business Director, Collections And RecoveriesCapital One 2009 - 2011Mclean, Va, UsLed P&L for Collections / Recoveries efforts for Capital One Consumer Lines and Loans segment (>$3B OS), led late-stage Collections (buckets 5 and 6) strategy, outsourced call center and analyst operations (over 2,000 agents), led 3PDM strategies, served as product manager for dialer, and led risk management strategy for a Collections department that serviced >20MM customers.• Redesigned strategies (optimized dialer times, pen rates; better contact data, leverage “alternate” channels such as preview dialing, digital, manual dialing, etc.) that led to increased contact rates• Performed “moneyball” style analysis that led to determination of measures and traits for “best” collections agents
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Svp / Senior Director, Process Analysis & Improvement And Commercial Banking OperationsCapital One 2007 - 2009Mclean, Va, UsPromoted to lead the deployment of process improvement programs and analytics for all of Capital One Bank, including team of 30+ analysts / black belts. Also led operations analysis efforts for Capital One Commercial Bank. Also, led retail bank call center operation of 100+ associates.• Led development of Commercial Banking Ops strategy; resulted in global operations efficiencies (led ops strategy for Wire, ACH, Lockbox, Account Analysis, Currency, Vault, ARP/PP, etc.)
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Vp/Business Director, Ecommerce Sales OperationsCapital One 2006 - 2007Mclean, Va, UsLed the eMail and www service delivery operations for Capital One enterprise, including management of vendor relations, product owner/product management for eMail and www channels, and build-out of new sales channels.• Reduced marketing eMail cycle time by 70%, reduced direct costs by >$1MM, increased eMail deliverability by 30%, increased addresses on file by 20%
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Vp/Business Director, Operations AnalysisCapital One 2004 - 2006Mclean, Va, UsResponsible for leading process improvement / process management/ product management initiatives for Capital One’s credit card line of business• Leveraging Lean and Agile techniques, reduced the cycle time of our entire US Card acquisitions portfolio (mail and internet) by 65%, leading to ~$10MM NPV due to PV pull-forward • Led a project team that redesigned the Recoveries Disputes process, resulting in fewer errors, shorter disputes response times, enabled ~ $1.6MM NPV, and improved customer satisfaction• Led a team that implemented a “well-managed” operations initiative for the Capital One Small Business Card group that led to improved quality and cutting the marketing cycle time by 50%• Leveraging Lean and Agile techniques, led a team that cut overall telephony technology delivery cycle time by 75%
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Manager Of Business DevelopmentHoneywell 2003 - 2004Charlotte, North Carolina, UsLed all business development analytics related to strategic alliances / divestitures for polymer businesses within Honeywell. Led the development of business financial strategic plan, including analysis of strategies and creation of pro formas. -
Finance Manager / Business Analyst, Commercial Fibers SegmentHoneywell 2002 - 2003Charlotte, North Carolina, UsLed Financial planning and analysis, P&L analysis and Business Development activities for the Commercial Carpet Fibers business segment.
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Operations Research InternHc Starck Inc May 2001 - Sep 2001Goslar, DeWrote thesis on research of ingot processing facility operations and supply chain. Thesis is entitled "The Use of Modeling and Critical Operations Data to Optimize Plant performance".
Greg Chalker Skills
Greg Chalker Education Details
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Mit Sloan School Of ManagementFinance -
Massachusetts Institute Of TechnologyChemical Engineering
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Georgia Institute Of TechnologyChemical Engineering
Frequently Asked Questions about Greg Chalker
What company does Greg Chalker work for?
Greg Chalker works for Visa
What is Greg Chalker's role at the current company?
Greg Chalker's current role is Strategic Sales & Product Executive | P&L | Analytics | Negotiations | Leadership | Product Management.
What is Greg Chalker's email address?
Greg Chalker's email address is gr****@****one.com
What is Greg Chalker's direct phone number?
Greg Chalker's direct phone number is +180438*****
What schools did Greg Chalker attend?
Greg Chalker attended Mit Sloan School Of Management, Massachusetts Institute Of Technology, Georgia Institute Of Technology.
What skills is Greg Chalker known for?
Greg Chalker has skills like Process Improvement, Analysis, Leadership, Credit Cards, Finance, Management, Business Analysis, Six Sigma, Program Management, Portfolio Management, Segmentation, Analytics.
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