VPE reporting directly to CTO, initially in charge of a 50-person organization owning the customer-facing experience. Responsibilities quickly grew to supervise the core product engineering organization, which consisted of over 100 employees owning the full technology stack. Revamped engineering hiring process to include standardized technical & behavioral assessments (partnered with Recruiting).Established performance review process and defined roles & levels guidelines (partnered with HR).Upgraded teams’ operational excellence processes such as setting metrics & alarms, documenting playbooks, conducting root cause analysis, etc. Led the transition from monolithic to microservice architecture, which resulted in significant performance improvements (e.g. p90 page load time decreased from 9 to < 2 seconds).

Head of engineering and NY site leader for Shopping Delivery Experience at Amazon. Lead cross-functional, cross-site organization (70+ employees) in software engineering, technical program management and QA, responsible for the global delivery-related customer experience on Amazon website and mobile app. Define long-term vision, strategy, roadmap and technology investments. Proven-experience in hiring and developing highly-motivated, high-performance teams from scratch. Build front-end and back-end systems that are resilient and massively scale to millions of customers per day.

Lead organization with software development managers and senior engineers reporting directly to me. Reinvent the end-to-end shopping experience to make it easier for customers to find the delivery program benefit (e.g. Same Day Shipping, Lockers) that best meets their needs.▪ Established a 40+ people organization with 4 development teams from the ground up▪ Introduced new, end-to-end, location-aware shopping experience on key device platforms (e.g. PC, iOS, Android)▪ Formulated organizational charter, long-term vision and strategic plan ▪ Designed new delivery experience back-end platform that has low-latency and handles up to millions of transactions per second.

Managed a 15-person engineering team of software developers and technical program managers to build and maintain the technology that powers Amazon’s stored-value businesses, including Amazon, Non-Amazon Branded, Zappos and MyHabit Gift Cards. Oversaw technical architecture for complex and highly scalable systems that handled 300K+ daily website traffic and billions of dollars in transactions. ▪ Built new service used by 10MM+ Amazon customers to view and spend their store balance. Improved performance and availability of service by ~15%.▪ Reduced team’s incoming ticket rate by 25% YoY by addressing root causes of software defects.▪ Increased annual sales of Non-Amazon Branded physical and digital gift cards by expanding platform to support over 1,000 brands including AMC Theaters, Subway and Applebee’s.▪ Defined three-year technology roadmap for Amazon's stored-value platform and services.

Started as a technical program manager and was quickly promoted to lead an eight-person team of technical program managers and business analysts that managed and prioritized entire product roadmap for the Gift Card business, including a portfolio of 100+ projects each year. Oversaw all technical aspects of the business. Worked with Vice President and executive team to define annual operational plan. Recruited, hired and trained team members.▪ Improved team efficiency and task estimation accuracy through implementation of a new SCRUM agile development methodology for 100+ person organization.▪ Increased annual sales by supervising the launch of 20+ gift card products including brick & mortar gift cards, digital gift cards and mobile gifting app.▪ Improved accounting accuracy in general ledger and eliminated 2 years of manual accounting effort by automating accounting workflows and processes.▪ Resolved significant customer service issues in Brazil through introducing new gift card offering as customer appreciation incentive.

Design and manage the entire technology stack of the data view platform on SharePoint. - Design technical and broad feature set that encompasses client and server. Technologies include ASP.NET, C#, XSLT, XML, CAML, SOAP, HTML, CSS, AJAX and SQL. - Manage the development, testing and general execution for all deliverables related to the data view platform. - Collaborate with developers, testers, product managers, partners and customers to offer a rich and robust experience for presenting data across SharePoint products.

Release Manager of Fantastic 40 SharePoint Application Templates team. - Drove the release of 40 high-quality SharePoint application templates. - Managed contractors responsible for manual and automated testing of the application templates.Developed the automation framework for testers to author test scripts.Designed and developed a tool & service called “Snarfer” that mines specified real-world web content to run against the FrontPage in order to verify the HTML editor. Developed the ICRA Add-in, a feature that adds content-rating support for web pages. (http://www.icra.org/support/howtolinkcontenttolabels/frontpage/)