Full IT and phone management, provision and support for a construction subcontractorAchievements:• Sustained the company’s IT hardware and software plan through across large scale projects and 5x personnel growth. • Sole IT support and trainer, keeping staff focus on construction, not IT distractions. Used user-desired tools where appropriately justifiable.• Achieved 60% support cost reductions through stable service provision and use of modern lower cost/open source tools where applicable.Returning from overseas, I joined a family company expanding from consultancy to subcontracting. I was the sole point of contact, architect, procurement, deployment and support for the infotech equipment for the management and engineering team in the office and workforce on site. Technologies deployed were Synology, Office365 including SharePoint and PowerApps, Windows10, BYOD, mobile devices and VPN. Accounting software was MYOB and Wage Easy. Streamlining, conduct and documenting of bookkeeping and accounting practices were also part of this flexible role. Side-line activities in business intelligence (QlikView) and process automation (PowerShell 5.1, .NET 4.7) consultancy for mining industry clients.

In order to enhance my understanding of the business and the operational context and in turn ensure value in my deliverables, I attained Cert. III Civil Construction in addition to maintaining IT services during a major expansion of the company on the Legacy Way Tunnel project.

occasional Qlikview implementation and PowerShell/.NET process automation projects for mining industry clients

Achievements:• Scrum Master in first agile development team, replaced lengthy projects with monthly deliveries.• Reduced support costs by 25% by prioritising development tasks to maximise ROI in staff time.• Attained ISO9001 Quality Management System Accreditation.Seeking finance sector experience, I joined an insurance company with completely in-house domain software. I led the transition of the development team to agile Scrum methods from waterfall, becoming the first Scrum Master at the company. Introduced business case assessments for both support and feature development to maximise ROI. Designed and managed software development, testing, release and support of projects using Oracle, PL/SQL, PowerBuilder, Resin and Apache. Supported the Finance team’s PeopleSoft service.

Develop and support bespoke software for health insurance. Primary tools PL/SQL, Oracle 9iR2, PowerBuilder, HP-UX & Red Hat Enterprise Linux

Architect and manager of Enterprise Service Management Tools team, responsible for continuous improvement of ITIL processes, tools and reporting. Delivered management reports at all levels up to board of directors. Delivered server redundancy project and then moved service delivery from Southampton to Cork, where I built a new team, consolidated development branches and liaised with German and US teams on producing a global toolset.Achievements:• International service migration; build new international team and methods, saving 80% of consultancy budget.• Service resilience: multi location servers with failover. Interoperability: XML interface with Welsh government.• Software consolidation and standardisation including modernising development processes.

First and Second-line IT support manager for Siemens UK IT helpdesk.PRINCE II certification 2002Achievements:• Achieved productivity gains by reducing head count on service desk by 10%, Remote Support by 25%, while work completed by RS increased 20%.• Expanded remote support to cover all non-hardware faults.• Initiated cross-training and work shadowing for flexibility.Joined Siemens in Southampton managing an IT helpdesk of 14 staff. Recruitment and selection, training and mentoring, upskilling personnel. Debuted computer-telephony integration project in concert with offshore project team. Contributed Helpdesk requirements in Security, Hardware Standards and Joiner/Leaver projects.

1st-3rd line responsibilities for administration of NT and Lotus Notes.Foundation Certificate in ITIL Service Management 2001Maintaining Domino Server Infrastructure, Messaging, Applications 2001, 2000Microsoft Certified Systems Engineer (MCSE) 2000

Motorised Infantry Platoon Commander at 6th Battalion, The Royal Australian Regiment.Full-time and part-time.

Teaching English language and culture to French high-school students in the French Pacific territory of New Caledonia.

After-hours pastoral care authority at University of Queensland residential college