Avion Technology, Inc. is a digital development resource provider that specializes in offering over 100 "white label" personnel capable of assisting with a wide variety of programming needs. We are headquartered in Chicago where project managers who help coordinate our personnel located in Pune, India reside. If your team could benefit from low cost and high quality developers, I'd welcome the opportunity to discuss your specific needs to determine if we can be of assistance.

Every organization offering products, or services, must deliver a supreme level of customer support to both obtain and retain clients in today's highly competitive technology market.Providing a superior customer experience is a critical strategic differentiator for both well established organizations and startups alike. My role is to provide consultation to firms interested in launching, or optimizing, their support offerings utilizing a proven assessment process based on Touch Support's 12+ years of experience serving over 1,000 organizations. Our comprehensive Business Process Optimization (BPO) analysis allows us to design solutions that meet the specific needs of each client.We offer flexible L1/L2/L3 shared pool and virtual dedicated agent coverage on a partial or 7x24 basis, including the handling of tickets, phone, and chats. Customers benefit from our effective and efficient use of people, process, and technology which we continually optimized based on our industry leading workflow, analytics tools, and satisfaction surveys. We look to become their "partner" not just a "provider"!

I lost my only child Nathan in 2011 to heroin induced suicide; which led me on a journey to determine how to prevent others from suffering my ultimate loss.When teens reach middle school, they are thrown into the "deep end of life" without adequate "swimming lessons", or a qualified mental health "Life Guardian" on campus to provide assistance.We are launching Life Guardians Alliance in Nate's honor, with the specific goal of raising awareness and financial support for proven school mental health programs that are available, but not funded. Depression, Drug Abuse, and Suicide are at epidemic levels with 10-15% of youth experiencing mental health related issues; but only 20% are ever identified and treated. It takes a trained eye; especially when kids hide their feeling due to the stigma often associated.Mental health is the most treatable of all diseases, yet Illinois ranks last in the country in terms of it's investment in related social services. We are suffering the consequences with suicide rates that rank only 2nd to auto accidents in terms of teen fatalities.Alexian Brothers Mental Health is a key alliance partner because they developed and deployed a campus mental health education, intervention, and treament program in response to a suburban Barrington School District's request after they experienced 7 suicides in 2009.Cost? $50/student/year for a typical campus.The 3 year pilot was expanded to include most of School Dist 214 (6-HS's, 1-JH) and ended last summer, having served more than 15,000 students resulting in over 500 individual interventions. Last year alone they hospitalized 86 teens for observation and treatment. That's 86 lives preserved for sure.We as a community must find a way to fund our kid's protection.Check us out at www.life-guardians.org and let me know if you'd like to join our cause!

Responsible for end user sales of multi-vendor "out of warrantee" technology maintenance and support services. CDS's global service offerings include enterprise and departmental servers (current & legacy systems), distributed desktops, storage/SAN's, and networking platforms.

Responsible for the sales of OCIE (Online Computer Information Exchange) Software-as-a-Service (SaaS). OCIE provides, secure web-accessible, centralized repository for system(s) reports (any source), structured documentation, and unstructured scanned information. Granular access controls and auditability, combined with lower operational costs (monthly subscription fees), allow organizations to better leverage and secure their critical information.

Responsible for promoting Plexus OnLine software as a service (SaaS) to the SMB manufacturing market in IL, WI and MN.

Launched and managed all aspects of this exterior remodeling business which at it's peak generated over $1.9M/yr in gross revenue, ranking it in the Top 100 nationally. This experience helped me better understand the challenges facing small business operators, including sales, marketing, production, and making payroll for as many as 15 contributors.

Account Manager (10/01-6/03)Applications, core technology and development tool software sales into Higher Education accounts in a three-state territory. Major accomplishments include HR/Payroll sale to Marquette University and development of strategic mid-market initiative adopted region-wide. The lighthouse account win being Moody Bible Insitutue.District Manager (6/00-10/01)North Central Branch Manager with four direct reports focused on technology and application software sales to Higher Education accounts within a fifteen-state area. Awarded Higher Education Western Region “Branch Manager of the Year” .Account Manager (2/99-7/00)Technology software sales into Higher Education accounts in a three-state territory. Major accomplishments included first sale to Loyola University Health System and multi-million dollar enterprise agreement with University of Illinois.

Major Account Manager-Ameritech (5/97-8/98)*Co-managed Ameritech account with primary responsible for developing and leveraging the relationship with IBM-Global Services after their award of a multi-year IT outsourcing contract. Our joint efforts resulted in revenue growth to over $30M in annual revenue in this strategic RBOC.General Territory Manager-Suburban Chicago (7/95-5/97)*Responsible for new accounts development. Crafted effective CSI and reseller initiatives.National Reseller Representative (8/94-7/95)Managed national relationships with Rand Technologies and DevTech (NeoMedia)Reseller Sales Development Representative (8/93-8/94)*Worked jointly with CSI’s and resellers on new account development.New Account SR-Suburban Chicago (9/90-8/93)**Customers included Rockwell SSD, Tellabs, other non-AT&T telco accounts and Fermilab.