Greg Cimino Email & Phone Number

Langhorne, Pennsylvania

Fort Washington Pa

• Provide technical support to the implementation team regarding resolutions of product and client issues or complex installation requirements.• Troubleshoot hardware, software and transmission errors using the solution as part of an overall coaching process to develop the associate’s technical skill set. • Interface with Corporate technical support to coordinate resolution, resources and keep implementation team updated.• Prioritize critical issues; provide direction to other implementation associates in the absence of a Manager.• Identify training needs for Implementation staff and develop / coordinate delivery of tools.• Assist with rolling out process changes to team members to close alignment gaps to the Smart Standards and ensure that PennJersey is prepared for Synergy.• Develop and implement departmental processes to improve accuracy and quality of starts.• Collaborate with Business Engineering Solutions (BES) to facilitate successful rollout of new products, features or updates.

Monroe, New Jersey

* Establish Clearly defined Team and individual goals and objectives designed to meet high standards of performance.* Coach, counsel, and develop a team of Implementation Specialists through on-going one on one coaching sessions.* Work Closely with Sales Management to ensure an efficient transition from the sales cycle into implementation.*Functiion as a Sales liaison to assist the Sales team with closing new business by meeting with prospective clients to reveiw the implementation process.* Consult with Sales Leadership in order to drive center metrics

Monroe, New Jersey

• Provide technical support to the implementation team regarding resolutions of product and client issues or complex installation requirements.• Troubleshoot hardware, software and transmission errors using the solution as part of an overall coaching process to develop the associate’s technical skill set. • Interface with Corporate technical support to coordinate resolution, resources and keep implementation team updated.• Prioritize critical issues; provide direction to other implementation associates in the absence of a Manager.• Identify training needs for Implementation staff and develop / coordinate delivery of tools.• Assist with rolling out process changes to team members to close alignment gaps to the Smart Standards and ensure that PennJersey is prepared for Synergy.• Develop and implement departmental processes to improve accuracy and quality of starts.• Collaborate with Business Engineering Solutions (BES) to facilitate successful rollout of new products, features or updates.

Fort Washington, Pa

• Lent increasingly advanced functional area (Payroll, HR, Benefits, etc) knowledge and advanced product expertise to support implementation efforts and act as an expert in maximizing a solution for clients. • Conducted project initiation activities including Sales to Implementation Turnover, client kick-off meetings, expectation setting as well as project team formation as required.• Analyzed existing client systems, interface requirements, operational needs, to ensure product fit.• Counseled clients in functional design, system configuration and product adaptation to fit individual needs. • Established and managed activities within ADP Project Management Applications to meet or exceed project milestones.• Communicated continuously with internal and external clients to ensure all assigned tasks were completed as scheduled. This included conducting project status and re-evaluation meetings as necessary to ensure overall product satisfaction.• Built client control information and managed the pre and post-implementation testing of products.• Participated in formal hand-off of “live” system to other ADP departments.

Fort Washington Pa

• Sold ADP Services and HR solutions within a protected geographic territory• Developed relationships with Banks and Certified Public Accountants• Prospected for new business relationships• Cross-selling to an existing base of clients• Managed a sales quota and maintained 100% of plan