Greg Clark Email & Phone Number

London, England, United Kingdom

• Adept, formerly Our IT Department, is a very friendly and renowned MSP based in the East End of London. Initially dedicated to clients acquired when Our IT Department purchased the West End based MSP called FMI..
• Liaising with a multitude of diverse customers, supporting them to resolve their IT issues to their satisfaction
• Supporting up to 300 clients with anything from 5 to 500 users with various pieces of hardware and software
• Using in house Helpdesk CRM (AutoTask) software and logging on daily to see assigned tasks, then managing my own time to resolve said problems within set out SLAs
• Liaised with users on a daily/hourly basis keeping them up to date and managing their issues and expectations
• Supported customers configure their BYOD and helping resolve any issues arising from them

Arts Council England (ACE) is the national development agency for the arts in England, distributing public money from Government and the National Lottery.Creative Partnerships (CP) is the government’s flagship creative learning programme, designed to develop the skills of children and young people across England, raising their aspirations, achievements.

Part of the Help Desk team, based at Arts Council England’s National Office providing 1st/2nd line support across its 9 regional offices and 35 Creative Partnerships offices. (850 total users)

The NFU champions British farming and provides professional representation and services to its farmer and grower members.This role was to report directly to the Head of IT which was based in London, provide support and maintenance for the IT networking systems and users in HQ (London) and for10 Regional Sites in England, Wales and Brussels.

Developed, installed and maintained computer systems both at HQ (London) and on 10 Regional Sites in England, Wales and BrusselsDeveloped database systems: Offlabel Approvals (Pesticides), Parliamentary Affairs (MP Lobbying), Cereals Survey, Postal System (Distribution Lists) and Error Logging (Membership Exceptions)

The Fraser Williams Group is a UK based software house that develops bespoke business applications with a strong focus on public sector & local government contracts.