Adept, formerly Our IT Department, is a very friendly and renowned MSP based in the East End of London. Initially dedicated to clients acquired when Our IT Department purchased the West End based MSP called FMI. Latterly supported the company’s more prestigious clients.• Liaising with a multitude of diverse customers, supporting them to resolve their IT issues to their satisfaction• Supporting up to 300 clients with anything from 5 to 500 users with various pieces of hardware and software• Using in house Helpdesk CRM (AutoTask) software and logging on daily to see assigned tasks, then managing my own time to resolve said problems within set out SLAs• Liaised with users on a daily/hourly basis keeping them up to date and managing their issues and expectations• Supported customers configure their BYOD and helping resolve any issues arising from them• Managed and supported hosted RDP environments on server 2008, 2012 and 2016, which were locked down using group policy objects• Configured and maintained Microsoft Office 365 products including Teams, OneDrive, SharePoint, InTune and Exchange in typically an Azure AD (Entra ID) domain joined or hybrid environment with users on both Windows 10 and MacOS platforms as well as mobile devices (Android/iOS)• Resolved tickets of all levels 1st – 3rd line• Mentoring first line engineers, equipping them with skills needed to deliver first class service• Valued member of the 24/7 team and taking calls as required to deal with issues out of hours • Supported internal Adept staff across all departments

Arts Council England (ACE) is the national development agency for the arts in England, distributing public money from Government and the National Lottery.Creative Partnerships (CP) is the government’s flagship creative learning programme, designed to develop the skills of children and young people across England, raising their aspirations, achievements, skills and life chances. This programme was directly part of ACE until April 2009, and is now provided by independent delivery organizations.Dedicated to the provision of IT services for 35 CP offices based across England (250 users), provided 2nd/3rd line support on a Citrix based network.

Part of the Help Desk team, based at Arts Council England’s National Office providing 1st/2nd line support across its 9 regional offices and 35 Creative Partnerships offices. (850 total users)

The NFU champions British farming and provides professional representation and services to its farmer and grower members.This role was to report directly to the Head of IT which was based in London, provide support and maintenance for the IT networking systems and users in HQ (London) and for10 Regional Sites in England, Wales and Brussels.

Developed, installed and maintained computer systems both at HQ (London) and on 10 Regional Sites in England, Wales and BrusselsDeveloped database systems: Offlabel Approvals (Pesticides), Parliamentary Affairs (MP Lobbying), Cereals Survey, Postal System (Distribution Lists) and Error Logging (Membership Exceptions)

The Fraser Williams Group is a UK based software house that develops bespoke business applications with a strong focus on public sector & local government contracts.