Greg D. Craighead Email & Phone Number

United States

Kyndryl was formed as a spin-off of the IBM Managed Services organization in November 2021. Direct delivery of managed services solutions, driving efficiencies by identifying Cloud solutions to streamline operations and reduce costs. Ensure reliable, scalable, and secure technology and operations environment, developing and implementing effective security.

Dallas/Fort Worth Area

• I direct the delivery of managed services solutions, identifying Cloud solutions to streamline operations and reduce costs. Ensuring the provision of a reliable, scalable, and secure technology and operations.
• Devise, establish, and control IT policies and systems to support system architecture, Cloud initiatives, security, and disaster recovery.
• Foster performance culture, leading teams, implementing ITIL service management across multiple disciplines.

Dubuque, IA

• Delivery Project Executive - Project Executive Healthcare Sector, 2012-2013I built and managed domestic and global delivery teams, establishing a service culture that provided support to key clients. Ensuring that all.
• Led implementation of patching and security programs with predefined change windows and documented processes, ensuring program met all essential audit requirements.

Dubuque, IA

• I transformed the delivery of commercial accounts, aligning them with global service lines while maintaining or exceeding performance standards set in service level agreements (SLAs). I hired and trained new personnel.
• Designed, developed, and implemented a new delivery model using Six Sigma and Lean principles, creating standardized processes and reducing costs by 20% while maintaining SLAs.
• Troubleshoot and resolved preventable outages, conducting root cause analysis to address and correct delivery issues.
• Cultivated effective client relationships, keeping a full understanding of how service delivery aligned to business needs and proposed process improvements.

Austin, Texas

• I established a cross-functional team to identify solutions with clients’ email and collaboration environments, motivating and mentoring the team to ensure positive results in deploying differing messaging architectures.
• Managed employees, coordinating workflow and prioritizing and delegating tasks; developed key measurements to evaluate compliance of newly defined processes.

Long Beach, CA

I developed and implemented solutions for multiple customers, employing project management methodologies.

I worked with clients to develop, test, and implement new technologies used in distributed environments.

Baghdad, Iraq

• I worked with Iraqi provincial officials to improve fiscal management, designing a five-year strategic plan to manage capital investment projects. Collaborating with the Central Bank of Iraq, the U.S. Embassy, and the.
• Drove business development, advancing more than 1% in small business microfinance loan programs.
• Successfully managed Iraqi First Business Fair in Baghdad with over 50 vendors and all associated security requirements.