Current duties and focus on Azure implementation, Migration of on-premises virtual machines into Azure environment using Azure Site Recovery, Azure Migrate. Scripting and automation of manual tasks. Mentoring incoming system engineers. Escalation point for System Engineer I & II team members. Troubleshooting and support during outages and unexpected downtime.

 Managed a Windows Server environment that grew from 500 to over 2,000 servers Migrated a large number of physical servers to virtual on VMware and then to Hyper-V Implemented, supported and later decommissioned mobile email with BES, Good and Airwatch Worked with vendors and internal analysts to assure HIPAA and FDA compliance Implemented Disaster Recovery plans for crucial systems and participated in DR drills Chartered, designed and implemented a Change Control Management Board Supported a user base of 15,000 through Active Directory/Exchange/File & Print services Created and used various tools based in VBS, VB.net and Powershell for task automation

 Managed Technical Support department and staff Created, monitored and participated in QA testing for new releases Developed a mature Professional Service offering that resulted in a faster implementation, quicker customer ROI and higher customer satisfaction Supported the internal technology infrastructure as needed Handled incoming and escalated requests for technical support via telephone and email Re-designed our in-house custom fax server build process to ensure proper licensing of products, fewer mistakes and faster turnaround times