Leverages open-sourced technologies to create innovative automated solutions to previously manual processes. Maintains and further develops upon legacy code and processes that enable continuous integration and delivery of features, enhancements, and fixes for multiple products. Exercises proficiencies in scripting, information development, web development, and API development to improve team tooling - equating to increased team velocity.Disseminates new domain knowledge & expertise to customers through multiple content channels, and occasionally by offering in-person sessions. Helps coordinate the execution of multiple product release cycles by managing artifacts involved in the build and release phases. Facilitates a reduction in overall customer turnaround time for defects and bugs by regularly interacting with customers and support teams to resolve issues as they arise. Owns and pioneers cross-disciplinary department-wide efforts to explore new web technologies that improve the user experience of products, including web utilization and user metric gathering techniques - actualizing customer success.

While completing my degree, I continued to work remotely at school at Central Michigan.Processes and publishes content through multiple content channels while also building a base of knowledge around enterprise content delivery pipelines. Began an initiative to modernize core content tools, delivery networks, and build processes by migrating them to open-sourced standards. Regularly interacts with core product developers & customers to gain insight into product use patterns that is used to realize an enhanced user experience.

Resolves and implements customer needs and desires in both released and future products through the designed thinking process. Authors dynamic embedded content to inform, guide, and assist customers of IMS. Works closely with software engineers to synthesize technical information for end users, while maintaining a creative user experience.

Face to face communication and service with guests. Employed persuasive sales techniques, and participated in district-wide sales competitions.

Freight unloading, Point of Sales, Merchandising. In addition, facilitated the installation of Oracle inventory systems.